LV
Future Focus 2030: The future of motor
In the first of a new monthly series, Post looks into the future at how the insurance market might change, with each part focusing on a specific issue. For the first instalment, Jonathan Swift fast forwards a decade to report on the changing face of the…
Analysis: Protecting pets
Over the past decade, the UK’s pet insurance market has seen substantial growth with 7.7 million pet insurance customers in the country. But amid so much uncertainty due to the Covid-19 pandemic, what reassurances are insurers providing to customers who…
Expertise in Audio 3: From business operation to customer relationship – changes expected in the next three years?
Martin Milliner, claims director at LV, and Stephanie Ogden, director of distribution at HDI Global, join Insurance Post's content director Jonathan Swift to discuss what the future of working in insurance and dealing with customer looks like.
Allianz and LV's £68m weather hit edges first quarter COR above 101%
Allianz Holdings, comprising of LV General Insurance and Allianz Insurance, saw £68m in claims relating to storms and flooding in the first quarter of 2020 as Allianz unveiled a global property and casualty €400m (£351m) Covid-19 hit.
ABI and Acso publish principles to support PI claims during coronavirus
The Association of Consumer Support Organisations and the Association of British Insurers have set a number of voluntary principles for insurers and law firms to follow to enable the timely resolution of disputes during the ongoing coronavirus crisis.
Politicians call for motor insurers to refund policyholders
Members of Parliament have called for insurers to refund motorists based on coronavirus lockdown savings, following Admiral's pledged £25 per customer rebate yesterday.
Spotlight: The evolution of mobility post-loss
Keeping policyholders on the road after an accident or the theft of a vehicle has driven a number of mobility solutions. But, with consumer sentiment shifting and more options becoming available to insurers, the post-loss mobility market is set to evolve
Motor insurers warned to do ‘right thing’ on mid-terms or face cancellation wave
As homeworking becomes the norm and the government advises travel for only essential reasons, motor insurers have advised careful consideration of mid-term adjustments for cost-cutting to ensure adequate cover remains, but a consumer group has warned…
Insurer gender pay gaps shrink slightly
Insurers’ gender pay gaps narrowed marginally in 2019, with the difference between the median and mean pay of women and men shrinking by 0.94% and 1.46% respectively among a sample of top insurers collated by Post.
Ex-LV leader Kevan Aubrey joins Jensten Group
Kevan Aubrey, a former head of commercial distribution and strategic accounts at LV, has joined Jensten Group as sales and distribution director for its wholesale business including Policyfast and City Underwriters.
This Month: Covid-19
On the first Friday in April it is hard to remember what the first Friday in March was truly like. To misquote: that past was a foreign country, we did things differently then.
Analysis: Motor insurers report up to 50% reduction in claims due to coronavirus lockdown
It is now just over a week since the Prime Minister locked down the UK on 23 March to help slow down the coronavirus pandemic, strict measures which have seen traffic significantly reduced on the UK’s roads. Post content director Jonathan Swift spoke to…
LV's Steve Treloar on delivering better outcomes for customers
The first quarter of 2020 has been busy for insurers but as a vital sector to the economy it is important the industry remains strong and competitive
This week: The bad news
What a week. The coronavirus may be an invisible threat, but its fallout – both within and beyond the insurance industry – is hard to miss.
Zurich UK pulls direct travel insurance
Zurich UK has paused the sale of direct travel insurance to new customers joining a long list of providers reacting to the ongoing coronavirus crisis, Post can reveal.
LV COR slips to 94.9% in 2019
LV General Insurance Group has posted a 13% fall in operating profit to £93m for the year ended 31 December 2019 as Ogden took another bite out of the insurer’s performance.
Existing travel policies likely to be eligible for cancellation claims as FCO discourages 'all but essential' trips
Direct Line reported facing increased calls from travel insurance customers on Tuesday after the Foreign Office advised against all but essential international travel in light of the coronavirus pandemic.
This week: Keep calm and carry on
This week the World Health Organisation labelled Covid-19 a pandemic as the number infected worldwide and fatalities from the disease continue to rise. As global stock markets crash sparking fears of a recession, the ripple effect has been felt across…
Zurich tells insurtech partner to pull travel disruption extra
Exclusive: Zurich has told its insurtech partner Pluto to pull a travel disruption coverage add-on due to the coronavirus pandemic, but says this does not affect Zurich branded policies.
LV pushes pause on travel insurance
Insurer LV has ceased to offer further travel policies in the wake of the coronavirus pandemic.
Motor Mouth Podcast 7: From motor to battery – The evolution of motors and motor insurance
Is 2020 the year that the electric car revolution really takes off? The next decade will certainly be an exciting time for the automotive industry as Britain’s road network changes to a model of transport. Jonathan Swift, content director for Insurance…
Analysis: A coronavirus call centre crisis?
Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing…
Best Insurance Employer: The Top 20 – LV 8.9
LV was voted third in Post’s Best Insurance Employer poll after its employees rated the company on factors such as senior management, work/life balance and training and development.
Best Insurance Employer: Sharon Juleff, people director, LV General Insurance
LV General Insurance was voted as one of the top four companies to work for in the insurance industry. Post spoke to Sharon Juleff, its people director, to find out why.