LV’s Michael Lawrence on the importance of investing in digital for the future
Michael Lawrence, distribution and underwriting director at LV Broker, looks at the lessons learned during the pandemic as brokers and insurers continued to serve customers and how firms will need to continue to test themselves and adapt in a hybrid future of face-to-face and digital-based conversations.
A conversation is a way for us to exchange news and ideas in a collaborative way and it never crossed my mind that the way we have conversations would ever significantly change, especially in the
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