LV
Insurers and brokers offer leave and flexible working as school closures strain parents
Insurers and brokers have increased paid leave and introduced more flexible working arrangements to employees under additional pressure from lockdown restrictions, with a particular focus on those now juggling work with childcare responsibilities.
CMC fee caps: Are proposed tariffs too generous or will they drive a choice exodus?
Insurers have argued that proposed fee caps for claims management companies may be too generous, while the claims sector has cautioned measures could reduce choice and service quality.
LV tops Aviva, Churchill, Nationwide and Saga to win customer service crown according to ICS
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
LV’s Heather Smith on crucial brand value
As the industry responds to the Financial Conduct Authority’s pricing shake-up and tackles the ongoing challenges of the coronavirus pandemic Heather Smith, managing director of the LV General Insurance retail business, addresses why having a trusted…
For the Record: The week in deals featuring Allianz, Clyde & Co, Convex, Gallagher, Howden, Kennedys, LV, New Dawn Risk and Woodgate & Clark
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Penny Black's Social World: January 2021
Charity counts, commitments and cups of coffee
Preview: What will 2021 bring?
Post spoke to insurers, brokers and claims professionals to get their predictions for what 2021 will look like.
Review of the Year 2020 – Insurers
Post spoke to insurers to get their thoughts on the highs and lows of 2020
Intelligence: Procurement - making two-way partnerships work
Procurement in the 1980s and 1990s was all about who you knew. Tender processes then took over but today the market relies on a rolling review system to ensure customer service levels remain high and partners are delivering as they should on a day-to-day…
Kitsune closure shows scale and niche challenges for MGAs
Brightside’s decision to put car and van managing general agent Kitsune into run-off has reinforced the need for volume and specialism, according to experts who warned that entering the market now would not be for the faint-hearted.
Cold call claims fraudsters come up with fresh scam, insurers warned
Exclusive: Cold calling fraudsters have contrived another method of targeting policyholders to make fake claims in what insurer LV told Post it believes is a twist on previous scams.
Briefing: "Alexa, do voice assistants have a future in insurance?"
As Confused launches an Alexa Skill that allows customers to get quotes from their Amazon Echo, Post content director Jonathan Swift asks other insurers about their experience of voice assistant technology to see if it is merely a gimmick - or has a…
Analysis: With Ageas and Aviva on board, will Caura be the first motor insurtech to successfully target mainstream ‘Joe Bloggs’?
This week Caura launched its app-based motor insurance offering, which the insurtech claims has the most extensive underwriting footprint of any UK start-up to date.
British Insurance Awards 2020: The winners
Usually a lavish affair in the Royal Albert Hall with the insurance A-listers dressed to the nines in their finery and quaffing champagne mid-July, this year due to the Covid-19 pandemic and government restrictions the British Insurance Awards ceremony…
Fully Comp 7: How can the insurance sector help the green economic recovery?
Welcome to episode seven of Fully Comp, Post’s video series tackling some of the biggest issues in insurance.
Vote now for the winner of the Industry Impact Award at the 2020 British Insurance Awards
This prestigious award recognises the importance of business deals, partnerships and key hires, and the 2020 winner will be decided by you.
BI reputation hit to be felt by all but motor initiatives could soften impact, says ABI GI head
Reputational damage from Covid-19 can be expected across all lines of insurance, but initiatives introduced by motor insurers at the beginning of the year could soften the blow, an Association of British Insurers representative has suggested.
Aon, Allianz, Aviva, Convex, Direct Line, Gallagher, LV, Marsh, Munich Re and Zurich dicuss the future of work
Last week Insurance Post ran its first Future of Insurance Work event which gathered over 40 insurance executives together to share their thoughts on what seems to unquestionably be the hot topic of 2020.
Analysis: An insurance fraud epidemic?
The predicted coronavirus-related economic hit is being compared to the 2008 recession, with financial pressure a driver of insurance fraud.
Insurers commit to Race at Work Charter
The Association of British Insurers and 32 of its members have signed up to Race at Work Charter, as part of an industry-wide commitment to improve opportunities for Black, Asian and minority ethnic colleagues.
Ex-Axa boss Paul Evans named Allianz Insurance and LV GI chairman
Paul Evans, former UK and group CEO at Axa, has been appointed as non-executive chairman of Allianz Holdings.
Sign up now for Post's Future of Insurance Work event
There is now just a fortnight to go before Insurance Post holds its Future of Insurance Work event.
LV’s Steve Treloar on demonstrating value to customers
In an ever more uncertain world, customers want ‘peace of mind’ and the confidence of knowing they are covered if things go wrong. Covid-19 has brought fear and distrust explains Steve Treloar, CEO, LV General Insurance Group.
Competition watchdog opens inquiry into Bupa’s CS Healthcare takeover
The Competition and Markets Authority has opened an inquiry into Bupa Insurance’s proposed merger with CS Healthcare, a Friendly Society with approximately 18,500 members originally set up in 1929 to provide health insurance cover for members of the UK…