LV

Intelligence: Protecting customer-facing staff

With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…

Intelligence: Opening the throttle on motorbike insurance

The motorbike insurance market has been a hive of activity in the last few years in what has previously been a quiet and steady sector for the last 20 years. Martin Friel investigates what this means for the biker customer and if more entrants are on the…

ESG Blog: Follow the Green Claims Code

Andrew Waddelove, head of sustainability at LV general insurance, looks at substantiating ESG claims, and considers what the Green Claims Code means for the insurance industry.

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