Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Aviva appoints former Marsh boss to head international brokers
Aviva has appointed former Marsh boss Graeme MacMillan as director for international brokers.
Aviva's Paul Heybourne on driving undisturbed
With technology rapidly changing what cars look like, Paul Heybourne, head of innovation operations for Aviva, maps the motoring landscape of the future.
Fraud Awards 2017: Winners and highly commended
The leading lights of the claims sector gathered at the Brewery in London on Thursday night to mark this year's fraud fighters.
Aviva acquires majority shareholding in digital investment firm
Aviva has agreed to acquire a majority shareholding in the holding company of digital investment firm Wealthify.
Top UK insurers 2017
Hit by a negative discount rate, the top 100 UK insurers reported a combined underwriting loss last year. What other challenges has the market faced?
Penny Black's Social World - October 2017
Picture prizes, Harvey help, and determined dancers and drivers
Underwriting Service Awards 2017: Shortlist revealed
The shortlist for this year’s prestigious Underwriting Service Awards has been announced.
Aviva sells stake in Italian JV for £233m
Aviva has sold its £233m stake in its Italian business Avipop Assicurazioni.
Analysis: Broker claims research
Earlier this year, brokers were invited to score insurers on their claims handling, grading different classes of business on their performance from excellent to poor. Jonathan Swift examines the results
Ex-Aviva and Suncorp CEO Patrick Snowball joins Sabre board to help oversee IPO - updated
Exclusive: Motor insurer Sabre has recruited UK insurance veteran Patrick Snowball – a man who once sold the business - to its board as it gears up for its IPO.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Week in Post: Cancelled flights, closed doors and canned ads
My dad was one of 400,000 passengers affected this week by air traffic control delays, bad weather and a backlog in employee holidays for the delay, which lead to budget airline Ryanair cancelling 50 flights a day for the next six weeks.
Aviva’s David Coulthard ad banned by watchdog
An Aviva advert starring ex-Formula 1 racing driving David Coulthard as a taxi driver has been banned for encouraging reckless driving.
Blog: Why incumbent insurers must buy out insurtech start-ups
Instead of just driving efficiencies, some start-ups now have the ambition to become full-stack insurers, warns Paul Cuatrecasas, CEO of investment bank Aquaa Partners, urging incumbents to buy out these potential competitors.
Group CEO Neal to exit QBE
QBE's group CEO John Neal will step down from the Australia-headquartered global insurer on 31 December.
This Month in Post: Discount, diversity and data
There was some good news and some bad news this week for the insurance industry.
Aviva could see boost of up to £200m from Ogden discount rate reform
Aviva stands to make a one off gain of between £100m and £200m as a result of any future discount rate revision to 0-1%.
Insurers rejoice at new Ogden formula on Twitter
Insurers took to Twitter to express their satisfaction with the new mode of calculation for the discount rate, which the government unveiled today.
Neos to provide home insurance quotes in under 30 seconds
Insurtech start-up Neos has introduced a propositions which it claims will provide customers with a home insurance quote in under 30 seconds.
Top 30 European Insurers 2017 Ranking: A mixed year for insurers
Market conditions for European insurers are extremely challenging, with companies facing a wide range of difficulties. Some have had to restructure their books of business because of poor results in the past, although their ability to turn around…
Direct Line tops the poll for new GI complaints
Direct Line, Aviva and Ageas are among the firms to have the most new GI complaints made about them to the Financial Ombudsman in H1.
Rising Star: Lauren Peel, Aviva UK digital
Lauren joined Aviva through a graduate scheme and she has gone from strength to strength in its digital arm