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Revealed: National epidemic of 2.2bn nuisance calls

Telephone box in Parliament Square

Customers were bombarded with 2.2 billion nuisance phone calls related to personal injury, PPI or other insurance matter in 2017.

The research, based on Ofcom data, found that 895 million of those calls related to an injury claim or other insurance matter such as pursuing a holiday sickness claim.

The data was commissioned by

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