Claims
Legal: Macro trends to hit casualty market
The London insurance district is plugged into so many global markets that macroeconomic issues on the other side of the world can translate into problems much closer to home.
Claims Awards Asia-Pacific 2016: Entries now open
The entry process for the Claims Awards Asia-Pacific is now open.
Telematics tales: Home is where the app is
For the past five years the general insurance industry has been buzzing about telematics.
C-Suite Insurer: Zurich's Karl Helgesen on the unprecedented pace of technology
As I look out to the horizon I can't help but feel incredibly excited and perhaps a little apprehensive. We are seeing technology develop at an unprecedented pace, coupled with a sharpened focus on the customer and a reform agenda that could change the…
56% worry about insurance of driverless cars
More than half of drivers worry they will automatically be classed as ‘at fault’ by insurers if they are involved in an accident with a driverless car, according to a survey.
Ex-RSA claims handler gets 10 months jail following fraud conviction
An RSA claims handler admitted to illegally sharing customer details with a law firm as well as adding friends and family to genuine claims.
Claims Conference Hong Kong returns this week
The Claims Conference Hong Kong returns on Tuesday at the Renaissance Harbour View hotel in Wan Chai.
Insurance Post: May 2016
The news this week, in case you missed it. And introducing our monthly edition.
Officials raid two CMCs as part of wider crackdown
Two rogue claims management companies suspected of ripping off hundreds of people have been raided as part of a wider crackdown.
ILAA to launch review service for disputed claims
The Independent Loss Adjusters Association will launch a claims review service next Tuesday (10 May) in a move to help cut down on legal costs over disputed claims.
Blog: Fresca-Judd prompts rethink on landlords' cover
The Fresca-Judd case was good news for tenants - but not for insurers attempting to claim back costs for property damage. What lessons should be learned by landlords and those providing cover?
Alberta wildfires could cost Canada's insurers over £4bn, says Bank of Montreal
Over 40 wildfires in Alberta, Canada could cost insurers as much as C$9bn (£4.8bn) according to the Bank of Montreal.
Enterprise Act to come into force on 4 May 2017
The Enterprise Act was granted Royal Assent yesterday (4 May), with policyholders able to claim damages for the late payment of insurance claims in 12 months' time.
Research – InsuraInsight: Thinking small
SMEs are often described as the life blood of the UK economy. But what do these business owners and their insurance providers really think about the products and services they receive and offer? And how do both think these could be improved?
Ice cream van fraudster feels the heat from IFED and insurers
A man who was involved in staged accidents using an ice cream van has been convicted on fraud charges. The crash-for-cash scam would have cost insurers almost £100,000 if they paid out in full.
Allianz: £5m spent on litigation is ‘priceless’ in terms of deterrent effect
Allianz spends an average of £5m every quarter defending against spurious claims, but last quarter saved £2.5m.
DAC Beachcroft seven-strong insurance partner hire in Newcastle shows ‘commitment to the region’
DAC Beachcroft has acquired seven partners from DWF’s casualty claims team to its Newcastle office, as it looks to grow its insurance team in North East.
Watchstone Group faces £11m claims from ex-Quindell investors
The company, formerly known as Quindell, could face claims worth over £11m from 440 disgruntled shareholders.
In Depth: Social media investigations the first line of defence in fighting fraud
Information gleaned from open public sources is admissible in court.
C-Suite Claims: Interim payments can promote insurance
Nehemiah Neo explains how loss adjusters can help support the reputation of the industry by helping facilitate interim payments when disaster strikes.
Research: State of the Young Insurer Nation Part 4: Tomorrow's World
In the fourth and final section of this research project, Michèle Bacchus asks young insurer employees how they see the future of insurance and what they feel they can learn from the older generation.
Blog: Why claims should define our industry
Claims are often described as a shop window but the reality is not always a sparkling experience. What should insurers do to improve claims performance?
Trade Voice: The ABI's James Dalton on the public perception of insurance
Perception does not always reflect reality. If it did, then public perceptions of the insurance industry - and our reputation - would be better than they are.
Blog: Not anyone can practise as a loss adjuster
Chris Hall, managing director at Questgates, reacts to Chris Sandilands' proposition of an Uber-style service for claims. In his view, freelancers cannot provide the level of expertise and consistency needed for loss adjusting.