Claims
Blog: Fresca-Judd prompts rethink on landlords' cover
The Fresca-Judd case was good news for tenants - but not for insurers attempting to claim back costs for property damage. What lessons should be learned by landlords and those providing cover?
Alberta wildfires could cost Canada's insurers over £4bn, says Bank of Montreal
Over 40 wildfires in Alberta, Canada could cost insurers as much as C$9bn (£4.8bn) according to the Bank of Montreal.
Enterprise Act to come into force on 4 May 2017
The Enterprise Act was granted Royal Assent yesterday (4 May), with policyholders able to claim damages for the late payment of insurance claims in 12 months' time.
Research – InsuraInsight: Thinking small
SMEs are often described as the life blood of the UK economy. But what do these business owners and their insurance providers really think about the products and services they receive and offer? And how do both think these could be improved?
Ice cream van fraudster feels the heat from IFED and insurers
A man who was involved in staged accidents using an ice cream van has been convicted on fraud charges. The crash-for-cash scam would have cost insurers almost £100,000 if they paid out in full.
Allianz: £5m spent on litigation is ‘priceless’ in terms of deterrent effect
Allianz spends an average of £5m every quarter defending against spurious claims, but last quarter saved £2.5m.
DAC Beachcroft seven-strong insurance partner hire in Newcastle shows ‘commitment to the region’
DAC Beachcroft has acquired seven partners from DWF’s casualty claims team to its Newcastle office, as it looks to grow its insurance team in North East.
Watchstone Group faces £11m claims from ex-Quindell investors
The company, formerly known as Quindell, could face claims worth over £11m from 440 disgruntled shareholders.
In Depth: Social media investigations the first line of defence in fighting fraud
Information gleaned from open public sources is admissible in court.
C-Suite Claims: Interim payments can promote insurance
Nehemiah Neo explains how loss adjusters can help support the reputation of the industry by helping facilitate interim payments when disaster strikes.
Research: State of the Young Insurer Nation Part 4: Tomorrow's World
In the fourth and final section of this research project, Michèle Bacchus asks young insurer employees how they see the future of insurance and what they feel they can learn from the older generation.
Blog: Why claims should define our industry
Claims are often described as a shop window but the reality is not always a sparkling experience. What should insurers do to improve claims performance?
Trade Voice: The ABI's James Dalton on the public perception of insurance
Perception does not always reflect reality. If it did, then public perceptions of the insurance industry - and our reputation - would be better than they are.
Blog: Not anyone can practise as a loss adjuster
Chris Hall, managing director at Questgates, reacts to Chris Sandilands' proposition of an Uber-style service for claims. In his view, freelancers cannot provide the level of expertise and consistency needed for loss adjusting.
Fraudsters convicted using ‘fundamental dishonesty’ defence
Three cases brought by Axa have seen fundamental dishonesty rulings from judges, something the insurer says shows the judiciary’s increasing appetite to make these findings.
Expertise from A-Z - Personal injury reform: Brave new world?
Claims management companies are to come under the remit of the Financial Conduct Authority. What effect will this have on the sector?
Video: Expertise from A-Z with Sarah Mallaby
As regulation of claims management companies is relinquished by Government and handed to the Financial Conduct Authority, what lies ahead for insurance companies?
Expertise from A-Z - Personal injury reform: Shaking up the compensation culture
Three years after reforms, the underlying problems with the compensation system are still prevalent. What can be done to provide tangible change?
Almost 60% believe personal injury reforms unfair
Proposed changes to compensation from accidents were considered unfair by 57% of adults according to a survey commissioned by Access 2 Justice.
Faking injuries for insurance deemed as unacceptable as driving drunk
Lying about injuries to make a claim is unacceptable to 87% of people, second only to driving over the limit, according to a survey of 2000 people by Aviva.
Blog: Uber for claims – How the 'gig economy' could disrupt the loss adjusting sector
Chris Sandilands argues that the loss adjusting process is perfectly suited to being disrupted by the 'gig economy', leading to benefits for insurers and policyholders alike. Perhaps most surprisingly, using freelancers for claims surveys could lead to…
Fix Auto seals sixth central contract with Axa deal
Fix Auto UK has signed a new national agreement to provide motor repair services to Axa Insurance.
Virtual reality offering on trial for telematics-backed claims
Telematics firm Scope Technologies will offer a 4D recreation of accidents using telematics data, a move it says would cut claims times.
Blog: How to deal with diminution in value claims
A vehicle suffers a reduction in value the instant it sustains accident damage. The value of that reduction is usually the repair cost