Claims
Accelerate, don't alienate: Modernise P&C claims
Today’s claims environment demands more than efficiency, it requires empathy, precision, and trust. If you’re feeling the pressure to modernise without losing the human touch, this eBook is your guide to achieving a modern claims system with technology…
Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…
Big Interview: Hugh Kennaway, President of Cila
From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body.
60 Seconds With... ICAB’s Brandon Murtagh
Brandon Murtagh, operations director of Insurance Claims Accommodation Bureau, shares his hedge-trimming woes, dreams of market trading and hopes for a bucket-list Champions League Final.
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims.
Diversity & Inclusion in Insurance Award winners revealed
Tara Foley, CEO of Axa UK & Ireland, has been named Diversity & Inclusion Leader of the Year at Insurance Post’s Diversity & Inclusion in Insurance Awards 2025.
Four in five Brits expect bank fraud and cyber-attacks to become a bigger issue by 2030
UK consumers are the likeliest to believe that fraud will become a bigger issue for insurers in the next five years compared to other European consumers. This content highlights the new findings from CRIF including sharp generational divides around…
Spotlight: Shifting fraud detection to the point of application
Financial pressures and new technology are boosting fraudulent activity to ever-higher levels. This spotlight highlights why application and identity fraud have become the fastest-growing and most challenging threats to detect, and how insurers can…
Spotlight: From siloed fraud teams to shared intelligence
Combating fraud in today’s environment demands both cutting-edge technology and a collaborative approach to stay one step ahead of increasingly sophisticated criminals. This spotlight sheds light on how underwriting, claims and fraud-prevention teams can…
Davies CEO warns agentic AI investment ‘imperative’ for survival
Davies group CEO Dan Saulter has argued investment in agentic artificial intelligence is an “imperative” and not an “option”.
Spotlight: Reinforce customer integrity by stopping fraud earlier in the sales process
Close to 90% of UK car insurance shoppers source quotes through comparison websites and organised fraudsters have taken notice. This article highlights how motor insurers can strengthen fraud defences earlier in the customer journey in order to fortify…
Giving AI arms and legs to move insurance forward
At a recent webinar hosted by Insurance Post in association with Hyland, insurers explored how agentic AI could reshape underwriting, claims and fraud – and the challenges of keeping humans in the loop. This article explores several key themes that…
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims. In this blog, Simon Hoskin, director of accident and health at Gallagher Bassett, explains how insurers can prepare for older…
Spotlight: Insurance fraud 2025
Based on the results of the 2025 Fraud survey, this year’s Fraud Spotlight series explores how insurers are shifting fraud prevention earlier in the customer journey, breaking down silos between underwriting and claims, and collaborating across sectors…
Motor premiums decrease for third straight quarter
Motor insurance premiums have dropped each quarter so far in 2025, according to the Association of British Insurers’ latest tracker.
Aon expects new AI tool to cut claims resolution time by up to 20%
Aon is targeting a 10 to 20% improvement in its claims resolution time in the first year of deployment of its new artificial intelligence claims tool.
Is claims service the new battleground in a softening market?
Trade Voice: Richard Napoli, chair of the CII Claims Community board and UK claims and legal services director at Markel, looks at how insurers can differentiate themselves as competition heats up.
UK cyber insurance claims hit £197m in 2024
Insurers paid out £197m to the UK businesses hit by cyber incidents in 2024, according to data from the Association of British Insurers.
Mutual calls for cash from members following Grenfell fallout
Wren Insurance Association, which specialises in insuring architectural firms, has demanded more money from its members as it continues to struggle with claims relating to the Grenfell tragedy back in 2017.
Diary of an Insurer: Arch’s Adam Waterstreet
Adam Waterstreet, claims relationship manager for Arch Insurance’s UK regional division, balances homeworking with time spent in the Birmingham office and on the road visiting colleagues, brokers, and attending industry events.
Motor insurers can’t tackle professional enablers of fraud alone
View from the Top: Clare Lunn, group head of fraud at Markerstudy, argues the industry needs the help of regulators and law enforcement to clamp down on professional enablers of fraud.
How insurers are helping sneakerheads cover their kicks
Once purely functional footwear for athletes and soldiers, Tom Luckham explores how sneakers have become an investment asset, prompting insurers to adapt their offerings to protect the prized collections of a new generation of collectors.
Can insurers keep their climate promises?
Whether insurers are truly delivering on their climate commitments or just talking a good game is explored in the latest episode of the Insurance Post Podcast.
Claims inspector fined for sexual message to former claimant
An insurance claims inspector has been fined for sending an inappropriate sexual message to a former claimant on WhatsApp.