Skip to main content

Spotlight: Insurance fraud 2025

Insurance Post’s 2025 Fraud survey, conducted in association with LexisNexis Risk Solutions, found that that identity and application fraud are rising fastest, with insurers investing more in early-stage defences and data-driven tools to stay ahead of increasingly sophisticated threats.

This year’s Fraud Spotlight series explores how insurers are shifting fraud prevention earlier in the customer journey, breaking down silos between underwriting and claims, and collaborating across sectors to tackle emerging risks.

Access the article

Register for free access to hundreds of resources.

Already registered? Sign in here.

 

Your alert preferences

How to transform your contact centre into a fraud prevention hub

This guide looks at how insurers can use contact centre intelligence to detect fraud earlier, disrupt organised crime networks and better protect customers. It explains why contact centres provide a unique window into different stages of fraud and includes real-world customer examples.

Supercharging insurance fraud intelligence

This report focuses on the role of the telephony channel in insurance fraud. It explains how fraudsters target insurers across the policy and claims lifecycle, and how greater visibility of caller activity can reveal behavioural and intent signals that are difficult to see elsewhere.

Why insurance renewal conversations may now matter as much as claims

Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty.

How top-rated insurers manage reviews

In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the experiences that matter most to policyholders.

UK insurance market Q1 2026 report

How is insurance customer sentiment shifting in 2026? Based on 39,801 verified customer insurance reviews, this report explores how customers currently feel about insurance providers, the themes shaping their feedback, and what insurers may need to consider for the rest of the year.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here