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Spotlight: Insurance fraud 2025

Insurance Post’s 2025 Fraud survey, conducted in association with LexisNexis Risk Solutions, found that that identity and application fraud are rising fastest, with insurers investing more in early-stage defences and data-driven tools to stay ahead of increasingly sophisticated threats.

This year’s Fraud Spotlight series explores how insurers are shifting fraud prevention earlier in the customer journey, breaking down silos between underwriting and claims, and collaborating across sectors to tackle emerging risks.

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Voice channels: the hidden front door to fraud

Voice channels, synthetic identities and AI technology are creating new fault lines in insurers’ existing fraud controls. With criminals targeting telephony channels as a gateway to wider fraud activity, this content sheds light on how insurers can use this intelligence to stay one step ahead.

Telephony data is your secret weapon against fraud

Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives insurers a decisive edge in detecting fraud.

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