Articles by Emma Ann Hughes
FCA to work with Big Tech on sharing data with insurers
The Financial Conduct Authority intends to examine how Big Tech firms’ datasets could unlock better insurance products, more competitive prices, and wider choice for customers.
Consumer Duty causes insurer service to start to improve
After market-wide issues such as staffing and hybrid working causing issues insurers service standards to plummet over the last couple of years, research has revealed providers are finally improving the way they help brokers.
Cila president insists loss adjusters are far from dead
Far from being on a pathway to extinction, Chartered Institute of Loss Adjusters’ president Steven Wallace has claimed his part of the insurance industry has “never been more relevant”.
How an AI-assisted motor claims handler cared for me
Editor’s View: Emma Ann Hughes shares how a recent call to her motor insurer highlighted why humans will always be needed to care for policyholders in their hour of need.
How to be an Insurance Post Top Tips star
Insurance Post is looking for leading lights in the industry to share simple but effective ideas that could take insurance businesses and careers to the next level.
FCA urges insurers to do more for tourists with health issues
A Financial Conduct Authority review of signposting rules for tourists with pre-existing medical conditions has raised concerns about fair value and concluded travel insurers can do more to help tourists with health issues.
Direct Line brings in Aviva’s Poole as CFO
Jane Poole is leaving Aviva to reunite with her former boss Adam Winslow and take on the role of chief financial officer at Direct Line Group.
Ageas catches out fraudster who lied about burglary
A fraudster has been convicted after he made a claim to Ageas for goods he said were stolen that had instead been sold on an auction site.
Big Interview: Matthew Crummack, Domestic & General
Matthew Crummack, CEO of Domestic & General, reveals how he hopes to create an Uber-like experience for customers, shares his talks with insurtechs and why provider's should stop talking about "digital transformation."
Insurers' struggle to fill job vacancies laid bare
Data analysis: The extent to which insurance is an experienced employee’s, rather than an employer’s, is laid bare by recruitment adverts posted at the start of this year.
Rokstone’s D&O head says there is less ‘moronic’ underwriting
Directors’ and officers’ insurance rates are set to flatten in the next 12 months, according to Jimmy Heaton, head of D&O for UK & Europe at Rokstone, who added there is now less moronic underwriting going on in the market than there was at the end of…
D&G aims to create Uber-like claims experience
Domestic & General CEO Matthew Crummack has shared how he hopes to use the US insurtech the provider bought at the start of the year to create an “Uber-like” claims experience.
Q&A: Carmen Powell, ISC Group
Carmen Powell, interim managing director of ISC Group, explains how she intends to expand the women’s insurance network’s reach over the next six months as well as tackle Sexism in the City.
How Blueprint Two will transform insurance
Post Podcast: Insurance has moved from parchment, to paper, to PDFs in the last few hundred years and Blueprint Two will hopefully help the sector transition towards frictionless processing, according to Rob Myers, operations director of the Lloyd’s…
Davies snaps up first law firm since Keoghs
Davies has bought Shoreside Law to add global commercial and maritime litigation services to its legal arm Keoghs.
60 Seconds With... Foil’s Pete Allchorne
Pete Allchorne, partner at DAC Beachcroft and president of the Forum of Insurance Lawyers, would like to be “Doctorin’ the Tardis”, finds ironing therapeutic, and can be found dancing to “Uptown Funk” by Mark Ronson and Bruno Mars.
How Solvency UK will impact insurers’ credit quality
Data analysis: Post-Brexit Solvency II reforms look unlikely to make UK insurers more appealing to investors, a Fitch Ratings survey has revealed.
Direct Line CEO reveals plan to get business ‘back on track’
Direct Line Group’s CEO, Adam Winslow, has claimed the insurer has “strong foundations to build on”, adding the motor business had “turned the corner”.
Lockton’s Scott reveals greatest fear of cyber insurers and brokers
The most worrying concern for cyber insurance providers and brokers in 2024 is system risk, according to Lucy Scott, Lockton’s head of global cyber and technology.
Direct Line aims to cut costs by £100m following £189m loss
Direct Line CEO Adam Winslow has revealed plans to slash operating costs by £100m by the end of 2025 after the business made a £189.5m loss in 2023.
Zurich’s Clayton calls for travel insurance claims fraud database
Scott Clayton, head of claims fraud at Zurich, said the industry needs to share travel insurance data and create a database to crack down on fraudulent activity.
Tech transformations wont work ‘if the tail is wagging the dog’
Two years on from being brought in to oversee Direct Line’s online transformation, the insurer’s chief information officer Ash Jokhoo has outlined how work to develop an end-to-end digital claims process is going.
How cyber insurance is changing
Post Podcast: Martin Swann, managing director of financial and professional risks division at Jensten Insurance Brokers, said health warnings around use of artificial intelligence are likely to appear in cyber insurance policy wordings sooner rather than…
FCA to review how insurance claims are being handled
The Financial Conduct Authority intends to check claims handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances.