Articles by Emma Ann Hughes
Lessons insurers should learn from Ticketmaster’s dynamic pricing
Editor’s View: Emma Ann Hughes questions whether the fallout from Ticketmaster’s dynamic pricing approach to selling Oasis tickets could have an impact on insurance premiums.
Ripe’s new CEO outlines plan for ‘next phase’ of growth
Two weeks after it was announced he would be taking over from Paul Williams as CEO of Ripe, Alan Thomas shares his plans to power the “next phase” of growth for the business.
How to be a Lemonade-like insurtech
How to go from being a smart start-up to a large-scale insurtech player is the topic of Insurance Post Top Tips video starring Melissa Collett, CEO of Insurtech UK.
How to enter a new line of business
How brokers can unlock growth potential by entering new lines of business is the topic of the latest Insurance Post Top Tips video starring Emma Drouineau, sales associate at Cyber Cube.
Admiral founder Engelhardt shares investor relations battles
Henry Engelhardt, co-founder of Admiral Insurance Group, has questioned whether investor relations should be replaced with statements on the business.
Esure claims 20mph speed limits could cut insurance costs
The average driver could be looking at a £50 saving per year on their car insurance premium if 20mph zones were rolled out in towns and cities across the UK, according to Esure’s chief customer officer Peter Martin-Simon.
Sorry saga signals signposting shortcomings
Editor’s View: Emma Ann Hughes argues the regulator needs to check how and when travel insurers are directing people with pre-existing medical conditions towards alternative products and services.
Zurich and Marsh McLennan call for partnership to tackle cyber risk
Zurich and Marsh McLennan are calling for public-private collaboration and recovery mechanisms to be put in place to strengthen society’s cyber resilience.
How to educate consumers about the value of insurance
Ways to make sure consumers understand the value of insurance rather than just see the price is the topic of the latest Insurance Post Top Tips video, featuring Martyn Mathews, managing director of SSP Broker.
Make-up of the insurance industry in 2024 revealed
Insurance Post’s 2024 Census shows women have smashed through the industry’s glass ceiling, and most employees are only going into the office on Tuesday, Wednesday and Thursday, post-pandemic.
Simply Business CEO Thomas to head up Ripe
Alan Thomas, CEO of Simply Business is set to replace Paul Williams as CEO of Ripe and has been tasked with powering the "next phase" of growth.
Big Interview: Matthew Hill, Chartered Insurance Institute
Matthew Hill, the third CEO of the Chartered Insurance Institute in as many years, knows only 10 Downing Street has had a faster revolving door than the industry’s professional body in recent years.
Vet nurse bitten for £13K pet insurance fraud
A veterinary nurse has been sentenced after making more than £13,000 worth of fraudulent insurance claims to Allianz for her pets using the systems at her workplace.
How to quickly launch an insurance product
How to spot a gap in the insurance market and move swiftly to produce a product to fill it is tackled by Vicky Rowlay, VP, national director for business transformation at Arch Insurance, in the latest Insurance Post Top Tips video.
Dagenham blaze highlights ongoing high-rise fire safety problems
After a fire tore through a multi-storey building in Dagenham, East London, insurers have observed new notifications regarding building fire safety defects continue to trickle in, and cladding problems highlighted by the Grenfell Tower blaze remain.
UK riot damage racks up £250m insurance bill
Insured losses from the recent UK riots will be at “manageable levels” of less than £250m, according to Morningstar.
If Labour wants economic growth, it should cut IPT
Editor’s View: As insurance premium tax receipts head ever closer towards £1bn a month, Emma Ann Hughes reckons the sector’s ambition to axe or significantly cut this regressive tax needs to be linked to Labour’s growth plans.
Fraudster who repeatedly targeted RSA is jailed
A man who repeatedly filed fake home insurance claims to RSA for broken phones, laptops and televisions using a variety of false identities, has been jailed for 20 months.
How to meet the insurance needs of Gen Z
How insurers can grab the attention of Generation Z is the topic of the latest Insurance Post Top Tips video featuring Julian Hucks, founder and managing director of Starpeak.
Action to avoid prison overcrowding to impact insurance claims
Operation Early Dawn, which will allow prisoners to be held in police cells rather than prison accommodation, may create several problems for insurers from a claims and practical perspective, a legal expert has warned.
Big Interview: Helena Evans, Criterion Adjusters
Helena Evans, managing director of Criterion Adjusters, speaks to Emma Ann Hughes about the sexism she encountered, growth plans for her business and her hope to encourage others to follow her lead and pass their Chartered Institute of Loss Adjusters…
Open finance identified as key to Consumer Duty compliance
General insurers need to make greater use of open banking in order to comply with the Financial Conduct Authority's Consumer Duty requirements, according to Suzanne Homewood, managing director of decisioning at Moneyhub.
Regulator to reduce red tape for general insurers
Editor’s View: Emma Ann Hughes reflects on how general insurers should be careful about what they wish for from the Financial Conduct Authority's review of the rules governing financial services.
Aviva’s Storah reveals what to expect next from the provider
Aviva UK&I general insurance CEO Jason Storah, along with his chief financial officer Stephen Pond, share what lines they expect to grow the most in the latter half of 2024 and outline their approach to pricing as inflation heads closer to 2%.