Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.
Diary of an Insurer: Gallagher’s Ayshea King
Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.
McLarens aims for net zero by 2050
McLarens has committed to achieving net zero carbon emissions by 2050 in its inaugural ESG Impact Report.
Editor’s Choice
Tackling the insurance challenges created by cosmetic tourism
As cosmetic tourism continues to grow in popularity among Brits enticed by the promise of cheap surgery, Tim Evershed examines the kind of claims travel and medical insurers are seeing.
Insurers struggle to fill IT and data job vacancies laid bare
Roles that are critical to core insurance operations are still heavily concentrated in London, plus providers are struggling to fill their IT and data roles, data analysis produced by Michael Stefan, partner at executive recruitment firm Hanover, has revealed.
How Trump’s tariffs could make motor insurers great again
Editor’s View: US President Donald Trump’s tariffs could prove a fresh road to hell for motor insurers unless they show they’ve learnt lessons from the last few bruising years of claims inflation, according to Emma Ann Hughes.
How Brexit has affected the UK insurance market
Five years on from the UK exiting the European Union, David Worsfold examines if the insurance industry benefitted or received a blow from Brexit.
Insurance matrix
Insurance industry’s most powerful players revealed
Making multi-billion-pound takeover bids for rivals and challenging political posturing is what it took to secure the top spots on Insurance Post’s 2025 Power List.
State of the nation’s roofs: A top-down perspective
John Kimmance, chief customer officer of Ordnance Survey, reveals the depth of the data his organisation has on the state of the nation’s roofs, including the risk and insurance ramifications of their use, construction material and age.
How RSA’s exit and FCA action transformed motor insurance
How the exit of RSA from personal lines, plus extra regulation, caused motor insurers to slash windscreen cover, increase fees and up their game when it comes to accident management services is examined by Mike Powell, insight manager for banking and general insurance at Defaqto.
Insurers struggle to fill IT and data job vacancies laid bare
Roles that are critical to core insurance operations are still heavily concentrated in London, plus providers are struggling to fill their IT and data roles, data analysis produced by Michael Stefan, partner at executive recruitment firm Hanover, has revealed.
Sponsored content
About
This content is provided by third-party contributors.