How should success of FCA’s response to Which be judged?
The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.
The Financial Conduct Authority’s response to the Which? super-complaint signals a meaningful shift in regulatory posture.
By widening its scrutiny beyond individual firms and products, the regulator
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