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Big Interview: Rhys Thomas, Thomas Carroll Group
Rhys Thomas, CEO of Thomas Carroll Group, speaks to Insurance Post about life as an employee-owned trust, and why he’s focusing on people growth instead of M&A.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.
MOJ review must confront delays in the OIC Portal
The Ministry of Justice’s post-implementation review must confront data gaps, delays and fairness issues in the low-value motor claims process, writes Sue Brown, chair of the Motor Accident Solicitors Society.
Former RSA Ireland CEO disqualified for 13 years
The Central Bank of Ireland has reprimanded and disqualified former RSA Ireland CEO Philip Smith for his admitted participation in a breach of financial services law by the firm.
EY predicts ‘sizeable losses’ for motor insurers in 2026
Claims inflation and premium inflation will have a negative effect on the bottom lines of UK insurance companies next year and beyond, according to EY.
Hastings Direct wins £82K after exposing credit hire fraud
Hastings Direct, supported by legal advisers HF, has secured an £82,000 judgment after spotting what a judge described as a “unsophisticated but sustained” credit hire fraud.
Have your say: Shape the future of Insurance Post
Insurance Post wants you to help shape the future of the award-winning publication by taking part in its latest readership survey.
Insurtech Review of the Year 2025
Insurtechs came of age in 2025, shifting from disruption to deep integration, proving artificial intelligences real-world value, expanding globally, and cementing their role as essential partners driving insurance innovation and modernisation.
Claims service improves but gaps in delivery remain
Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.
A Christmas Carol for insurance’s digital dilemmas
Editor’s View: Insurers to confront the ghosts of past technology missteps in order to claim a more connected, brighter future, according to Emma Ann Hughes who is under the influence of Charles Dickens this Christmas.
Editor’s Choice
Die Hard: Who is insurance’s answer to John McClane?
Content Director's View: Putting aside the argument about whether Die Hard is a Christmas movie or not, Jonathan Swift asks if you have ever wondered who would be the insurance equivalent to NYPD cop turned terrorist plot spoiler John McClane?
Why shipbuilding insurance is making waves in marine risk
Shipbuilding insurance, once a niche part of marine cover, is now expanding rapidly. Fiona Nicolson unpicks the complex projects, new technologies, and sustainability trends that are reshaping global ship construction and the risks insurers must navigate.
Fore! Golf boom drives up risks on and off the fairway
With more people teeing off than ever, David Worsfold examines how golf’s quiet fairways conceal growing exposures and gets to grips with the widening gap in the insurance cover many players and clubs rely on.
Lessons to learn from Lloyd’s investigation into Neal
Editor’s View: Lloyd’s examination of former CEO John Neal’s conduct raises difficult questions about oversight, culture and transparency, which Emma Ann Hughes argues the insurance market can no longer afford to shrug off.
Top 100 UK Insurers 2025 revealed
Strong motor results, Aviva’s takeover of Direct Line, and ongoing property challenges shape this year’s Insurance Post Top 100 UK Insurers ranking.
Insurance matrix
NFU Mutual leads motor insurance market
NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.
Commercial insurance market shrinks as trades grow
A decade of mergers, exits and product withdrawals has reduced provider and product numbers across most commercial insurance segments with the exception of tradesman and professions, which are now driving the only area of growth.
Teens see cyber risks clearly – but don’t know insurance basics
Today’s teenagers understand the risks that will shape the insurance market of 2045 but are confused about the cover they need today, research has revealed.
Top 50 Reinsurers of 2025 revealed
Swiss Re’s adoption of IFRS 17 has propelled it to pole position on this year's Top 50 Reinsurers ranking, which Christopher Pennings, financial analyst at AM Best observes, highlights how the new accounting standard continues to reshape global reinsurance standings.
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