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Claims service improves but gaps in delivery remain
Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.
Diary of an Insurer: Gigasure’s Ernesto Suarez
Ernesto Suarez, CEO of Gigasure and newly appointed co-chair of Insurtech UK, is a travel insurance innovator on a mission to keep on running, be at the cutting edge of developments, plus plan the next family adventure.
FCA tries to clarify bullying and harassment standards for insurers
The Financial Conduct Authority has issued final guidance setting out how insurers must address bullying, harassment and violence, after 95% of consultation respondents called for further clarification.
Intact’s commercial launch; Pen x Zurich; QBE’s casualty manager
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Editor’s Choice
Die Hard: Who is insurance’s answer to John McClane?
Content Director's View: Putting aside the argument about whether Die Hard is a Christmas movie or not, Jonathan Swift asks if you have ever wondered who would be the insurance equivalent to NYPD cop turned terrorist plot spoiler John McClane?
Why shipbuilding insurance is making waves in marine risk
Shipbuilding insurance, once a niche part of marine cover, is now expanding rapidly. Fiona Nicolson unpicks the complex projects, new technologies, and sustainability trends that are reshaping global ship construction and the risks insurers must navigate.
Fore! Golf boom drives up risks on and off the fairway
With more people teeing off than ever, David Worsfold examines how golf’s quiet fairways conceal growing exposures and gets to grips with the widening gap in the insurance cover many players and clubs rely on.
Lessons to learn from Lloyd’s investigation into Neal
Editor’s View: Lloyd’s examination of former CEO John Neal’s conduct raises difficult questions about oversight, culture and transparency, which Emma Ann Hughes argues the insurance market can no longer afford to shrug off.
Insurance matrix
NFU Mutual leads motor insurance market
NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.
Commercial insurance market shrinks as trades grow
A decade of mergers, exits and product withdrawals has reduced provider and product numbers across most commercial insurance segments with the exception of tradesman and professions, which are now driving the only area of growth.
Teens see cyber risks clearly – but don’t know insurance basics
Today’s teenagers understand the risks that will shape the insurance market of 2045 but are confused about the cover they need today, research has revealed.
Top 50 Reinsurers of 2025 revealed
Swiss Re’s adoption of IFRS 17 has propelled it to pole position on this year's Top 50 Reinsurers ranking, which Christopher Pennings, financial analyst at AM Best observes, highlights how the new accounting standard continues to reshape global reinsurance standings.
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