Outsourcing
Interview: Ian Muress, Sedgwick International
Having left Crawford in April 2017 after 15 years at the firm, Ian Muress resurfaced in January as CEO of Sedgwick International, a claims business he describes as the largest of its kind "on the planet". He spoke to Jonathan Swift about why people…
Interview: Ali Crossley, BGL
In less than a year in her new role as managing director for Junction and BGL Customer Services, Ali Crossley has helped implement more than 100 digital improvements across the group's brands.
IAG examining future of 141 roles in Christchurch
Australian insurer IAG has placed 141 jobs in Christchurch under threat of redundancy.
Anna McEntee to head up BGL's Frontline business
BGL Group has appointed Anna McEntee to lead its Frontline business, marking the conclusion of the consolidation of senior leadership team in the company’s Insurance Distribution and Outsourcing division.
Analysis: Energy risks: negative energy?
The insurance industry is worried about the energy sector. This already complicated and fragmented industry is getting more complex, especially with pressure from governments to increase production from renewable sources, just as the risks it faces are…
Gibraltar: Between a Rock and a hard Brexit
A minority of Gibraltarian insurers could suffer from the loss of European passporting rights but the territory could also attract companies looking to enter the UK market after Brexit.
Davies makes first acquisition since private equity investment
Davies Group has acquired regulatory services business Cynergie UK, its first deal since gaining a new equity backer.
CEC launches tie-up with Compass
Claims Equilibrium Club will provide claims support to Compass Broker Network.
Week in Post: CMC impersonators, NED worries, and a Team GB gold medal winner
Sitting in my front room on Saturday morning I took a phone call from a claims management company.
Europe: Aspiro ruling could increase VAT costs for outsourced services
Every so often a case emerges that threatens significant change to the insurance industry. The recent European Court of Justice decision in the case of Aspiro, a Polish claims handing company, has done just that.
Charles Taylor to set up a TPA in Q4
Charles Taylor will establish a third party administrator to handle specialist lines later this year, Post has learned.
Blog: So what will Brexit mean for insurance claims staff?
Following the UK electorate’s vote to leave the European Union, there has been a lot of crystal ball gazing as to what it might mean for the insurance industry.
Outsourcing: Shaping up to demonstrate customer focus
Service providers and insurers are sharpening up their outsourcing practices to bring them into line with tough new regulatory demands outlined by the Financial Conduct Authority a year ago.
Power hour: Running the risk
Adding risk management services to their offering could help brokers differentiate themselves from their competitors. Our expert panel discuss outsourcing, regulation and how insurers can help
Blog - Overseas operations: From a distance
Expanding overseas poses challenges for the insurance sector and, in particular, with the level of management oversight required
Brexit offers UK insurers respite on ECJ VAT ruling for outsourced claims
UK insurers are facing significant increases to the cost of outsourced claims handling if the government is forced to align its VAT position to a recent European Court of Justice ruling, but the June vote on whether the UK should leave the European Union…
Tax costs could rise for UK insurers after European Commission cancels review
An ongoing review abandoned by the European Commission on Wednesday (28 October) could increase the tax burden for UK insurers.
Target Group’s Larkin and Alley to become co-CEOs following reshuffle
Outsourcing and software provider Target Group has promoted Ian Larkin and Bill Alley to the role of co-group CEO and appointed Paddy Byrne to the role of chairman.
Quindell shares plummet to 79p in first day of trading since June
Quindell’s share price fell by a third to 79p this morning as the beleaguered outsourcing provider resumed trading on the London Stock Exchange’s AIM index.
Capital return to shareholders on the Quindell agenda
Quindell non-executive chairman Richard Rose has outlined the firm’s approach towards a capital return that will see shareholders receive at least £1 per share in a cash handout funded by the sale of its professional services division.
MGAA launches outsourced claims procurement guidance
The Managing General Agents' Association has today published best practice guidelines for its members covering the procurement and management of outsourced claims handling services.
Insurer uptake of cloud on the up despite continued legacy issues
Two fifths of insurers are still allocating more than 70% of their technology budget on non-discretionary or run spend, rather than projects that might allow them to innovate and change their businesses.