Outsourcing
Aviva moves more UK roles to India after cutting 200 jobs in Manchester
Firm considering adding 100 offshore general insurance roles by end of next year.
Market Moves: MGAs make a raft of recruitments as broking is unusually placid
Exits and entries were once again high on the agenda this week as a number of managing general agents, including Argenta and UK General, unveiled a host of high-profile appointments. While the broking sector was uncharacteristically quiet, Mitsui…
Capita's Andrew Beer passes away
Andrew Beer, managing director of Capita Insurance Services’ corporate division, has passed away.
Dataforce names Validus' Dering as business development director
Outsourcing provider Dataforce has appointed David Dering as business development director to lead the growth of the company’s motor claims business.
Quindell prepares for full stock exchange listing
Quindell said it will be holding three "teach-ins" starting next Tuesday at its offices in Hampshire and London, in a bid to "provide a deeper understanding of the business".
Pay for Quindell executives more than doubles in 2012
The amount pocketed by Quindell Portfolio executive duo Rob Terry and Laurence Moorse more than doubled last year, according the outsourcer’s annual report.
London market's global needs drive innovation says Xchanging
Technological innovation is needed to ensure it is “as easy to do business in London as it is anywhere else”. This was the key message from Xchanging’s Services and Innovation Market Forum today.
Aviva pens seven year supplier contract with Innovation Group
Software solutions and outsourcing business the Innovation Group has signed a new contract with Aviva that will see the insurer supplied with the firm’s claims scoping and supplier management solution.
Capita and XL back Lloyd's-based Shariah-compliant start-up
A Shariah-compliant underwriting agency has been launched in the London market with the financial backing of Capita and the Bank of London & Middle East, and capacity provided by XL.
Long-serving staff hardest hit by Aviva’s latest round of job cuts
Aviva staff face renewed uncertainty following the insurer’s decision to axe 2000 jobs globally, eight months after 800 jobs were put at risk.
Quindell enters North America through acquisition
Quindell Portfolio has entered the North American insurance market through its acquisition of software as a service-based provider Iter8 in a deal worth £20.8m.
Quindell acquires medico-legal service provider
Quindell has acquired Isaas Technology, a cloud-based software service provider to the medico-legal and legal services in the UK and overseas, for £1.34m.
Claims Club: Axa’s Williams calls for improvements for ‘undervalued’ claims teams
The tide could soon turn for claims professionals who are “underpaid and undervalued” compared to their underwriting peers, according to Axa commercial lines and personal intermediary underwriting managing director David Williams.
Brokers bemoan electronic claims systems as service satisfaction declines
Brokers have blamed an over-reliance on electronic systems for a decline in London market insurers’ claims standards.
Your Say: Some welcome clarity
In response to the recent series exploring the role of outsourcing in the insurance industry, I wished to congratulate Sam Barrett for providing an excellent insight into what can be a very complicated and at times, perplexing subject.
Your say: When going out works best
Post’s feature on outsourcing raised some interesting points about how brands measure their outsourcing providers against performance standards and service-level agreements.
Vamco claims outsourced motor ‘first' as it gains ABS approval
Outsourced motor insurance claims specialist Vamco has been granted approval to operate its own in-house law firm.
In Series: Outsourcing - Quality control
How can insurers ensure their brand identity and customer service expectations are maintained by outsourced providers?
In Series: Outsourcing - Hand in hand
Research shows that customers remain loyal to brands that treat them well. A great experience makes them more likely to buy or repeat a service, but once trust is lost it is hard to win back.
In Series: Outsourcing - Clear the decks
Having underwriters carry out administration tasks wastes time and doesn't make business sense, says Paul Firkins.
In Series: Outsourcing - Can't someone else do it?
Outsourcing administration can ease the pressure on staff, allowing them to focus on the jobs they were hired to do.
Xchanging hails successful launch of settlement platform
Business processing outsourcer Xchanging has gone live with phase one of Netsett, a global net settlement platform launched in September 2012.
In Series: Outsourcing - Sharing the load
How can outsourcing services to specialist third parties help insurers achieve their growth goals?
In Series: Outsourcing - Growing pains
Insurers should embrace outsourcing to grow their business in areas they might not be confident tackling in-house.