Outsourcing
Post Europe – BPO: Too far East?
When it comes to business process outsourcing (BPO), the message has always been clear: go east. Although the likes of India, China and the Philippines may be the big hitters in this market, Edward Murray asks if insurers are looking too far east and…
Exclusive BPO, aggregator and renewable energy content
Insurance Insight looks at business process outsourcing in Europe; a glimpse at how the aggregator concept might be received in Europe; and a View from the Top examining the future of renewable energy.
BPO: Too far East?
When it comes to business process outsourcing (BPO), the message has always been clear: go east.
Escott returns to London market as Capita MD
The former boss of Brit Insurance's UK business has returned to the London market commercial space with Capita. Brent Escott — who worked for the Lloyd's group between 2002 and 2007, holding the position of managing director of the UK division, before…
Interview - Peter Winslow: Best at building
Backed by an armoury of well-known brands, BGL CEO Peter Winslow tells Lynn Rouse about pan-European aggregation, acquisitions and why there is plenty of life in meerkats yet.
Solvency II: Evaluating structured products 'difficult'
Structured products are the most difficult assets to evaluate, according to BNP Parabis Cardif's head of analysis, research and development, Jean Christophe Barou.
Xchanging disposes of US asset
Outsourcing firm Xchanging has sold its US Cambridge workers' compensation operation for $22.7m as part of plans to restructure its business.
Endsleigh faces High Court onslaught over claims costs
Endsleigh Insurance faces a £30m High Court showdown with Gibraltar-based Southern Rock and Markerstudy, over its alleged failure to provide "technically accurate" claims handling for the two companies.
Endsleigh faces £30m High Court legal action over claims
Endsleigh faces a £30m High Court showdown with Southern Rock, and Markerstudy, over its alleged failure to provide “technically accurate” claims handling for the two companies.
Business process outsourcing: innovate and invigorate
Innovation is a much prized commodity for any company with ambition, yet insurers still seem to be treading a cost-cutting backwater when it comes to outsourcing, writes Colin Gray.
RIIG turns loss to profit in Q1
Resources In Insurance Group has reported a profit of £20 000 in the first quarter of the year after the conversion of £200 000 of loan notes left the group debt free.
RIIG turns loss to profit in Q1
Resources In Insurance Group has reported a profit of £20 000 in the first quarter of the year after the conversion of £200 000 of loan notes left the group debt free.
Roundtable - Cloud computing: head in the clouds
The term 'cloud computing' is very much in vogue. Post gathered together technology and insurance industry experts to debate whether the industry is ready to seize the opportunities it can offer. Amy Ellis reports.
Comment - claims: cutting the cost of claims
Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.
Tawa takes 51% stake in US business
Tawa has entered into a definitive agreement to acquire a 51% stake in newly formed US holding company LGIC Holdings for $1.
Accenture extends RSA partnership
Accenture has extended its contract to provide RSA UK with insurance business process outsourcing services for four more years.
Tawa prioritises run-off after diversification
Tawa will continue to invest the majority of its funds in run-off portfolios, despite its recent decision to diversify.
Swiss Re agrees alliance with Pro
Reinsurer Swiss Re has agreed a strategic alliance with Tawa-owned insurance business Pro.
DDC unveils new service
DDC Outsourcing Solutions has unveiled a new combined lead generation and sales service.
Postbox: competency is crucial
I read the recent article "A focus on training" regarding professionalism in the claims sector with interest and wanted to take the opportunity to comment as it strikes me that a parity of focus doesn't exist between expertise in the property and motor…
Credit hire - market update: time for a credit check
With the coming year shaping up to be just as busy as 2010 in the credit hire arena, Craig Dickson looks at the themes and issues likely to dominate.
Credit hire - innovation - enter the claims processing matrix
Third-party intervention has failed to deliver the reining in of costs that insurers thought it might. Jon Ralph examines the idea of a collective, collaborative non-fault database, which would capture all claims.
Post history - 10 years ago: RSA allays India job move fears
Looking through Post's back catalogue paints a unique picture of more than 150 years of insurance news, as this article from 10 years ago reveals.
Tawa completes acquisition
Tawa has acquired 100% of the issued shares of Oslo Reinsurance Company (UK).