Outsourcing
Xchanging grows revenue by 35%
Xchanging has reported a 35% increase year-on-year in revenue to £750.4m in 2009 (2008: £557.8m) while underlying operating profit also grew 35% to £63.9m (£47.3m).
Capita lands Sainsbury’s pet insurance claims role
Capita Insurance Distribution’s pet insurance division Thornside will handle sales fulfilment and claims handling on behalf of Sainsbury’s pet insurance partner Axa.
Clear Bike Insurance selects White Knight as claims partner
Motorcycle insurer Clear Bike Insurance has agreed to outsource its claims to Southport-based firm White Knight Solutions
Capita appoints new business development director
Capita has appointed Martin Williams as its business development director to drive business in new and existing markets and to focus on developing strategic partnerships.
WNS breaks into national broker market
WNS Assistance is to target the UK broker market after winning an outsourcing deal with Bluefin to manage its personal lines motor claims.
Bluefin signs motor outsorcing deal with WNS
WNS boss Tim Rankin hails deal which will see it handle motor claims on behalf of the broker.
Capita insurance services boss to join Xchanging
Former Hiscox ops boss Pell looked after the outsourcing giant's Lloyd's business.
Getting inside the mind of claims managers
Post recently surveyed its well-respected database of general insurance company claims managers into the motor and property sector supply chain. Anthony Gould provides a glimpse into the report's top line findings on supplier selection, monitoring,…
Xchanging in Chicago move
Xchanging opens new headquarters in Chicago as part of major US expansion plans
Homeserve announces closure of Property Repairs and Anglia
Firm announces £15m closure of remaining emergency services business
QBE to outsource IT work
Accenture and IBM land contracts with insurer
Capita appoints new COO
Andrew Beer lands Capita Insurance Distribution post
Behind the mask
The debate surrounding incentives in the handling of household building claims is masking the real problem in the sector, claims Max Dunworth. He explains the real issue is the need to find a better model to fit with the current market upheaval.
Hand over the reins
When the financial crisis began, many predicted business process outsourcing would shine. However, as Stephanie Denton finds, although the market has seen growth, the expected surge has not materialised.
RSA extends outsourcing agreement
Accenture deal now includes personal lines business.
Georgia on my mind
While big may no longer be viewed as beautiful, Jeffrey Bowman argues that global businesses can attain unrivalled levels of transparency and compliance. The boss of Crawford & Company tells Mairi MacDonald how his firm is unfazed by today's testing…
Aviva and CEGA agree travel deal
CEGA Group Services to provide Aviva and its travel insurance partners with claims and assistance services.
Post launches claims industry survey - take part now
Post investigates insurance company claims managers' views and perspectives on their suppliers and outsource service providers in a major new online study.
Capita announces 18% increase in half year profit
Capita group reports pre-tax profits of £141.7m for first half of 2009.