Outsourcing
Claims Club: Axa’s Williams calls for improvements for ‘undervalued’ claims teams
The tide could soon turn for claims professionals who are “underpaid and undervalued” compared to their underwriting peers, according to Axa commercial lines and personal intermediary underwriting managing director David Williams.
Brokers bemoan electronic claims systems as service satisfaction declines
Brokers have blamed an over-reliance on electronic systems for a decline in London market insurers’ claims standards.
Your Say: Some welcome clarity
In response to the recent series exploring the role of outsourcing in the insurance industry, I wished to congratulate Sam Barrett for providing an excellent insight into what can be a very complicated and at times, perplexing subject.
Your say: When going out works best
Post’s feature on outsourcing raised some interesting points about how brands measure their outsourcing providers against performance standards and service-level agreements.
Vamco claims outsourced motor ‘first' as it gains ABS approval
Outsourced motor insurance claims specialist Vamco has been granted approval to operate its own in-house law firm.
In Series: Outsourcing - Quality control
How can insurers ensure their brand identity and customer service expectations are maintained by outsourced providers?
In Series: Outsourcing - Hand in hand
Research shows that customers remain loyal to brands that treat them well. A great experience makes them more likely to buy or repeat a service, but once trust is lost it is hard to win back.
In Series: Outsourcing - Clear the decks
Having underwriters carry out administration tasks wastes time and doesn't make business sense, says Paul Firkins.
In Series: Outsourcing - Can't someone else do it?
Outsourcing administration can ease the pressure on staff, allowing them to focus on the jobs they were hired to do.
Xchanging hails successful launch of settlement platform
Business processing outsourcer Xchanging has gone live with phase one of Netsett, a global net settlement platform launched in September 2012.
In Series: Outsourcing - Sharing the load
How can outsourcing services to specialist third parties help insurers achieve their growth goals?
In Series: Outsourcing - Growing pains
Insurers should embrace outsourcing to grow their business in areas they might not be confident tackling in-house.
Service failures by outsourcers number three cause of supply chain disruption
Outsourcing failure is now a significant cause of supply chain disruption, according to a report by Zurich.
Asia View from the Top: The effects of globalisation
'May you live in interesting times' is apparently the English translation of an ancient Chinese curse, and the past few years have been interesting and challenging from an underwriter's point of view.
Xchanging expands Apac footprint
Business process outsourcing provider Xchanging is to open delivery centres in China and the Philippines.
Lyons Davidson awarded ABS licence
Lyons Davidson has had its alternative business structure approved by the Solicitors Regulation Authority.
IMR extends Xchanging tie-up
Xchanging has been awarded a five-year extension to its contract to operate the Insurers' Market Repository.
Aviva's Spencer admits Lloyd's re-entry still possible
Aviva’s new chief executive of general insurance in the UK & Ireland hopes to stay in his new role for at least three to four years in a bid to bring some continuity to the business he joined 17 years ago.
Hong Kong insurers face stricter outsourcing rules
Hong Kong-based insurers will have to comply with new rules governing outsourcing from January 2013.
Jubilee parent targets Direct Group
The parent company of Lloyd's managing agency Jubilee is in talks to acquire a stake in insurance administration specialist, managing general agency and top 50 broker Direct Group, Post Online has learned.
Quindell to support substantial growth with further outsourcing deals
Quindell chief executive Rob Terry is targeting bottom line growth of up to 25% over each of the next five years, after his firm increased revenue from £1.8m last year to £45.6m in the first half of 2012.
Mild Q1 weather blamed for RIIG loss
Resources in Insurance Group has blamed unusually mild weather conditions in the first quarter of the year for a loss of £696 581 in the first six months of this year.
Outsourcing: Shall we take this outside?
The multi-billion pound business process outsourcing industry is gaining favour with the insurance industry - and it is about much more than just offshore call centres
VAT & Outsourcing: VAT's the way to do it
The rules on VAT in the insurance industry can be complex when it comes to outsourcing, and the European Union isn't providing any quick and easy answers.