Outsourcing
Legal Assistance Direct launches out of Capita acquisition
Legal Assistance Direct has confirmed its entrance to the insurance market following the acquisition of Capita Assistance legal helpline business.
VFM announces £40m saved in fraud detection
VFM Services has revealed it has topped £40m in savings for its clients since 2004 - almost entirely related to sub £5k claims.
Capita Consulting launches financial services practice
Capita Consulting has launched its new financial services consulting practice, appointing Tony Tarquini, formerly head of financial services at Celerant Consulting, to head up the new operation.
UK-Indian traing relations: A passage to India
The UK has long looked at India as a trading partner, especially its outsourcing sector. Following a recent visit by a delegation led by the Prime Minister, Daniel Dunkley looks at how the insurance industry is building its own links with the country.
Interview - Peter Harmer: Next in line
Peter Harmer
Cigna swoops for Vanbreda International
Global health service company Cigna has acquired Vanbreda International, based in Antwerp, Belgium.
Xchanging nabs two in Capita reunion
Xchanging today announved two new additions to the senior management team for Xchanging Broking Services, Xchanging Insurance Services (XIS) and Xchanging Claims Services.
View from the top: Looking for opportunities
In my regular discussions with clients, I am constantly impressed by the innovative ways in which they are meeting the challenge of growing their business, not just in the current financial climate, but in facing the radical economic shift that lies…
Mitie targets top spot in property claims sector
Strategic outsourcing specialist Mitie has unveiled ambitious plans to become the leading property claims company within five years, after announcing its entry into the market this week.
Esure IT platform outsourced in £26m Capgemini deal
Esure has migrated the majority of its IT platform to Capgemini in a multi-million pound outsourcing deal.
Xchanging enters Italian market
Xchanging has entered the Italian outsourcing market after forming a partnership with SIA-SSB.
Claims outsourcing firm sees losses narrow in first half of 2010
Resources in Insurance Group, a provider of claims management and consultancy solutions to the UK insurance profession, this morning said revenue increased by 35% to £925 146 (2009: £687 805) for the first six months of 2010.
Aviva and Xchanging bosses outline Indian plans on Cameron trade relations trip
Aviva wants to boost its stake in its Indian joint venture to 49 percent as soon as regulations allow, according to a report on Reuters.
North-west broker expands business
Insurance Broker LJM Partnership has moved to new premises in Bredbury, Stockport in a move that it says puts it in a position for further expansion.
Former Capita manager joins listed outsourcing firm
Resources in Insurance Group has appointed David Codling as consultant, claims and development.
Aon in $4.9bn swoop for outsourcing firm
Aon has agreed a deal to acquire HR consulting and outsourcing company Hewitt Associates for $4.9bn, consisting of 50% cash and 50% Aon stock.
Xchanging in Italian swoop
Xchanging has signed a letter of intent with SIA-SSB, the European specialist in financial and payment systems services, to form an Enterprise Partnership.
MGA staff offered new roles in outsourcing deal
Five UK General staff are set to be affected after the underwriting agency signed an outsourcing agreement with Direct Group.
Direct Group expands further with EVS deal
Insurance services provider Direct Group, backed by Lloyds Development Capital, has completed the acquisition of Evander Validation Services for an undisclosed sum.
Comment- Claims outsourcing: Poor perception
Outsourcing has suffered from a poor reputation in recent years, with reports of dismal service from third parties. Ian Gilmour examines why, and how this can be addressed.
Interview - Ben Wright: Property boom
Despite the recession, Keelan Westall's head Ben Wright tells Mairi MacDonald the business has ambitious expansion plans.
Broker support: Personal services
Networks, managing general agents and other partnerships continue to find plentiful support from brokers and insurers alike. Ana Paula Nacif looks at why.
Internal benchmarking - the dangers
The dangers of internal benchmarking were illustrated by insurance group editor-in-chief, and chair of the event, Ant Gould, with an anecdote from his own professional past.
Biba 2010 countdown: Heartland of the business
As the final days of countdown to the 2010 Biba conference begin, participating claims and insurer professionals reveal the part they hope to play in proceedings.