Outsourcing
In series - Property claims: Wait less programme
Technology has the ability to deliver improvements and increase efficiency in property claims handling. Sam Barrett reports on some of the advances being made and the benefits they can bring.
ECJ ruling delivers blowover outsourcing VAT costs
VAT experts have predicted insurance companies could be liable for increased costs, after being dealt a blow by the European Court of Justice.
PwC: ECJ ruling throws a spanner in the works for outsourcing plans
Pricewaterhouse Coopers has warned outsourcing costs for insurers could jump by 20% following what it described as "unexpected decision".
RSA extends outsourcing deal with Accenture until 2015
Accenture has signed an extension to its application outsourcing, systems integration and management consulting agreement with RSA for an additional three years through 2015.
Supply chain failure: new report
Supply chain failure is increasingly common according to a new survey from the Business Continuity Institute. The research from 35 countries shows that over 70% of organisations recorded at least one supply chain disruption in 2010.
UK insurers warned about new 20% EU tax hit on outsourcing
The UK insurance industry has today been warned it is set for increased costs on outsourcing as other EU countries force through the removal of the VAT exemption on outsourced claims handling.
Aviva hands HR reins to outsourcer Hyphen
Aviva is outsourcing part of its HR function in a move that will hand responsibility for the management of recruitment administration activities to specialist process outsourcer Hyphen.
BGL: no plans to float as pre-tax profits increase
BGL Group chief executive Peter Winslow has stressed the intermediary still has no plans to seek private equity backing or float, despite noises from rivals including Hastings Direct.
Interview - Patrick Snowball: Turning the light on at Suncorp
When Patrick Snowball headed to Brisbane to take the reins at Suncorp, many in the UK industry were surprised. Jonathan Swift finds out why he took this particular job offer and his plans for his tenure.
Lloyd's company ties up outsourcing deal with Direct group
Sagicor Life at Lloyd’s has revealed plans to develop further into the group life market in the UK and Europe by announcing that it has reached an agreement with Direct Group to transfer its quote and administration services to Direct Group.
Lloyd's company ties up outsourcing deal with Direct group
Sagicor Life at Lloyd’s has revealed plans to develop further into the group life market in the UK and Europe by announcing that it has reached an agreement with Direct Group to transfer its quote and administration services to Direct Group.
BIS 2010 - News: Demand for actuaries on the increase
The actuarial profession is undergoing a 'Y2K moment', as the demand for skills increases under looming regulatory proposals, according to WNS Global.
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Xchanging names broking boss
Xchanging has appointed Artur Niemczewski as managing director of Xchanging Broking Services.
Start-up taps into insurer PI claim fears
A new legal process outsourcing firm is in trials with "a number" of insurers and brokers to capture third-party personal injury claims.
Clydesdale broker push starts off with Panacea
Scottish bank Clydesdale has set its sights on investment in the intermediary sector in a bid to expand its presence in the UK insurance market.
LDC set to test market for £70m Davies sale
Private equity house Lloyds Development Capital is understood to be looking to test the market for realising its investment in claims management and loss adjusting firm Davies and may sell if an offer comes to match its price.
BIS countdown - outsourcing innovation: Major makeover
As growth demands surpass in-house capabilities, Jeremy Owenson looks at how modern day outsourcing can more easily produce mutually beneficial solutions.
Legal Assistance Direct launches out of Capita acquisition
Legal Assistance Direct has confirmed its entrance to the insurance market following the acquisition of Capita Assistance legal helpline business.
VFM announces £40m saved in fraud detection
VFM Services has revealed it has topped £40m in savings for its clients since 2004 - almost entirely related to sub £5k claims.
Capita Consulting launches financial services practice
Capita Consulting has launched its new financial services consulting practice, appointing Tony Tarquini, formerly head of financial services at Celerant Consulting, to head up the new operation.
UK-Indian traing relations: A passage to India
The UK has long looked at India as a trading partner, especially its outsourcing sector. Following a recent visit by a delegation led by the Prime Minister, Daniel Dunkley looks at how the insurance industry is building its own links with the country.
Interview - Peter Harmer: Next in line
Peter Harmer
Cigna swoops for Vanbreda International
Global health service company Cigna has acquired Vanbreda International, based in Antwerp, Belgium.