Outsourcing
Aviva and Xchanging bosses outline Indian plans on Cameron trade relations trip
Aviva wants to boost its stake in its Indian joint venture to 49 percent as soon as regulations allow, according to a report on Reuters.
North-west broker expands business
Insurance Broker LJM Partnership has moved to new premises in Bredbury, Stockport in a move that it says puts it in a position for further expansion.
Former Capita manager joins listed outsourcing firm
Resources in Insurance Group has appointed David Codling as consultant, claims and development.
Aon in $4.9bn swoop for outsourcing firm
Aon has agreed a deal to acquire HR consulting and outsourcing company Hewitt Associates for $4.9bn, consisting of 50% cash and 50% Aon stock.
Xchanging in Italian swoop
Xchanging has signed a letter of intent with SIA-SSB, the European specialist in financial and payment systems services, to form an Enterprise Partnership.
MGA staff offered new roles in outsourcing deal
Five UK General staff are set to be affected after the underwriting agency signed an outsourcing agreement with Direct Group.
Direct Group expands further with EVS deal
Insurance services provider Direct Group, backed by Lloyds Development Capital, has completed the acquisition of Evander Validation Services for an undisclosed sum.
Comment- Claims outsourcing: Poor perception
Outsourcing has suffered from a poor reputation in recent years, with reports of dismal service from third parties. Ian Gilmour examines why, and how this can be addressed.
Interview - Ben Wright: Property boom
Despite the recession, Keelan Westall's head Ben Wright tells Mairi MacDonald the business has ambitious expansion plans.
Broker support: Personal services
Networks, managing general agents and other partnerships continue to find plentiful support from brokers and insurers alike. Ana Paula Nacif looks at why.
Internal benchmarking - the dangers
The dangers of internal benchmarking were illustrated by insurance group editor-in-chief, and chair of the event, Ant Gould, with an anecdote from his own professional past.
Biba 2010 countdown: Heartland of the business
As the final days of countdown to the 2010 Biba conference begin, participating claims and insurer professionals reveal the part they hope to play in proceedings.
Five is magic number for benchmarking
Challenged as to whether there is a an ideal number or critical mass of companies that need to take part in external benchmarking exercises to render them effective, Jeff Rieder, president of the Ward Group, suggested five is the magic number.
External comparisons can create unexpected outcomes
External benchmarking can deliver unexpected and additional results, it emerged during a question and answer session. Jeff Rieder, president of the Ward Group, said experience has shown that, when looking at the top quartile of performers, those…
Beware of benchmarking pitfalls warns Axa chief
Axa Canada has been benchmarking for years — the only problem was that none of its three measures were giving the insurer what it needed to improve both processes and costs.
Co-op offers claims service
Co-operative Legal Services is to target small and medium-sized brokers with its first outsourcing product.
Central outsources claims to Bankstone
Independent insurance intermediary Central Insurance Brokers has signed up outsourced claims firm Bankstone to provide a full-service white-labelled external claims handling service to its clients.
Capita boss plots travel insurance push
Capita Insurance Services has revealed plans to enter the travel insurance sector before the end of the year.
Auto Windscreens appoints chief financial officer
Auto Windscreens has appointed Kieron Singleton to the new role of chief financial officer.
Lloyd's: Claims transformation programme - The need for speed
With the Lloyd's claim's transformation programme pilot underway, Tim Willcock plots the key stages in the plan to improve claims processes for managing agents.
Hancox steps down as Evander MD
Evander Validation Services managing director Simon Hancox has resigned from his role at the property repair company to be replaced by operations director Colin Jones.
Outsourcing - India: The evolution of India
India is no longer being treated as a place to just outsource menial functions. Edward Murray reports on the evolution of the market to include core corporate activities.
CED International acquires Interiura
CED International has swooped for international claims handling network Interiura, from parent company Arag.
CFC and Crawford link up for claims admin
CFC Underwriting and Crawford & Company have formed a strategic partnership to deliver a claims administration interface for CFC's brokers and its clients.