Fraud
Customer story: AXA Switzerland is detecting fraudulent claims in real-time using AI
AXA Switzerland needed a solution that could ensure a fast and easy claims process while stopping fraud, a challenging combination.
Law firm reprimanded after criminal employee defrauds Aviva
Harwood has been found liable for losses, damages and costs incurred by Aviva after recruiting a solicitor with a criminal record.
Is voice the solution to insurance fraud?
Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud.
Ghost broking accounts for third of insurance fraud investigations
Ghost broking now makes up over a third of the cases being investigated by the Insurance Fraud Enforcement Department at the City of London Police and there has been a surge in the number of scammers using Instagram to try and con consumers.on consumers.
60 Seconds With... Bobby Gracey, Charles Taylor
Bobby Gracey, global head of fraud at Charles Taylor, tells Insurance Post about his philosophy of respect towards all colleagues, his love of country music, and the continuing influence of his late grandmother on his life.
CUE: How to boost fraud prevention
Since 1994, the Claims and Underwriting Exchange (CUE) has helped insurers verify an individual’s household, motor or personal injury claims history. This content sheds light on how insurers can maximise the power of CUE to help combat fraud.
Ifed secures first Serious Crime Prevention Order
The Insurance Fraud Enforcement Department has obtained its first ever Serious Crime Prevention Order against a fraudster who scammed insurers and lawyers out of nearly £250,000, and its DCI is targeting more orders in the future.
Power of the collective: The rise of insurance associations
Insurance fraud is now seen as a collective industry problem, resulting in the formation of associations dedicated to harnessing the global power of insurance data and analytics.
Ransomware gets the headlines, but it is not the top cyber exposure says CFC’s Nelson
CFC Underwriting’s cyber development leader, Lindsey Nelson says that while media interest in ransomware remains high, it is not the most frequent exposure seen in the SME cyber space.
Q&A: Nicola Critchley, Foil
Nicola Critchley, partner at DWF, and president of Foil since November 2022, catches up with Insurance Post to discuss what she hopes to achieve during her time as president, what is on the agenda for 2023, and how the body will support member firms and…
Power of the collective: Singapore insurers unite to fight fraud
Insurers across Singapore have joined forces as part of the General Insurance Association (GIA) to detect and disrupt fraud.
Why property insurers are struggling to control claims costs
Analysis: Sam Barrett explores how inflation, increased labour costs plus material shortages are pushing up property insurance claims costs and why working with loss adjusters to remove frictional cost is essential.
Assurant’s focus on innovation increases fraud detection
Assurant and Shift Technology have been working together to detect claims fraud since 2018.
Insurance Post Podcast: What the cost-of-living crisis means for insurers
The cost-of-living crisis is resulting in a growing number of policyholders pressing, complaining and shouting loudest in the hope their claim will move faster than everybody else’s, according to Claims Consortium Group.
Hiscox partners with Verisk; RSA launches carers’ policy & QBE restructures trade credit team
Friday Round Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Shift technology insurance perspectives - Underwriting risk detection
Underwriting professionals are under incredible pressure to meet customer expectations for quick application approvals while at the same time keeping their portfolio as clean and profitable as possible.
Salvation Army launches £4 per month contents product addressing 'premium poverty'
With over a quarter of the 22.6 million households still without contents insurance, and with the cost of living crisis looming over society, low-cost and low risk products could start to make a comeback.
Aviva reshuffles claims legal panel; Minster Law partners with AA; Flood Re adds a NED
Friday Round Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: IFB director, Ursula Jallow
Newly appointed director of the Insurance Fraud Bureau, Ursula Jallow, spoke to Insurance Post about her plans to lead the industry's collective fight against fraud.
Five key KPIs in insurance fraud detection and why you should be tracking them
Preventing, detecting and recovering payments on fraudulent claims are key objectives for SIU teams.
New data sources to enrich the insurance claims experience
Customer data management and identity solutions have emerged to allow insurance providers to process claims quicker from verified parties while adding appropriate review processes for high-risk claims.
Misstatements and errors: Opportunistic home insurance claims fraud adds up to millions
Two-thirds of home insurance consumers think it is somewhat, or completely acceptable to manipulate the information they provide to price comparison sites to keep prices down.
Most-read insurance stories in 2022 revealed
The most-read Post stories of 2022 show what captured the insurance industry's attention as pandemic restrictions were lifted, inflation soared, many sectors went out on strike for improved pay and cyber-crime continued to escalate.
Review of the Year 2022: Insurtechs (part two)
Senior insurtech figures from the market reflect on 2022 and reflect on what 2023 might bring.