Technology
Embedded insurance: Blind to the risks?
Analysis: David Worsfold examines whether wrapping up insurance with other products risks obscurity, especially if there is a poor understanding of consumer behaviour in a digital environment.
Biggest risk factor for adopting generative AI revealed
Companies are not fully prepared for the widespread use of generative artificial intelligence, or the business risks these tech tools may bring, research from McKinsey & Co has found.
Case study: Aréas Assurances
The Aréas Assurances Group represents the seventh largest network of insurance agents in France, with a strong presence throughout the country.
60 Seconds With... Earnix's Anna Kervison
Anna Kervison, Earnix’s business solutions team lead, reveals her spirit animal is a giraffe and how she relates to confident career woman Liz Lemon from the tv show 30 Rock.
Case study: QBE Insurance
QBE is a global company with divisions operating in multiple currencies and separated processes around reinsurance. At a Group level, QBE has a ceded reinsurance program that can be operationally complex.
View from the top: Axa’s Foley on the key to successful digital transformation
Tara Foley, retail CEO and incoming UK and Ireland CEO at Axa, says that insurers will struggle to evolve their services without the right talent.
Earnix aims to offer insurers a path to true operational AI
Robin Gilthorpe, who joined Earnix as CEO in February, plans to grow the business by offering UK insurers a route map to “true operational AI.”
Why insurers are rethinking homegrown core systems
The pace of change in insurance continues to accelerate and keeping up remains a challenge for insurers.
Insurtech funding slips below $1bn for first time in three years
On a quarterly basis funding for insurtechs appears “quite volatile” but trends developing are in line with longer-term sustainability, a Gallagher Re report says.
How the end of upgrades will enable more humanised experiences
This blog provides examples of humanised experiences across the insurance lifecycle and how continuous updates in SaaS core systems will make it easier to enable insurers to define the humanised experiences of the future.
How insurers help make summer blockbuster movies magic
Emma Ann Hughes examines how film production insurance has adapted to reflect the new risks associated with producing big summer blockbusters across several countries post-pandemic.
Unlocking the potential of commercial lines insurance part two: Specialty commercial lines
From cyber risks and financial lines, to product liability, art and marine insurance coverage, the global specialty commercial insurance market has witnessed substantial growth.
Global consumer insurance insights: Building a benchmark to bring insurers closer to consumers
The 2023 Global consumer insurance insights survey reveals strong demand from global consumers for humanised insurance purchasing, switching and communication experiences through digital channels.
How the Consumer Duty will create two kinds of insurers
While most firms are currently focused on simply getting over the line of the Consumer Duty deadline on Monday, insurance consultant Prakhar Agrawal says long-term providers should use the regulation as a springboard to digitise.
Breaking the claims inflation barrier in the insurance industry
With the economic climate unlikely to improve anytime soon, what steps can insurers take to tackle claims inflation?
Infographic: Tackling reinsurance efficiency through technology
This infographic looks at how fragmented technology and processes are impacting reinsurance efficiencies and how a unified solution can not only reduce these losses but improve reinsurance effectiveness and even maximise returns.
Q&A: John Milliken, Defaqto
John Milliken, chief executive of Defaqto, explains how insurers are using the agency’s product database to ensure their products are Consumer Duty compliant and reveals plans for new ratings.
Unlocking the potential of commercial lines insurance part one: SME and motor
The landscape of commercial lines insurance has undergone significant changes in recent years, presenting both opportunities and challenges for insurers. This blog delves into the highly competitive world of commercial SME and motor insurance.
The case for humanised insurance
Over the last decade, insurers have focused heavily on data and analytics, automation, and digitisation. Perhaps overlooked is a better connection to people.
Elon Musk joins the AI party
Elon Musk has announced the formation of xAI, his long-anticipated artificial intelligence startup designed to compete with Open AI’s Chat GPT, Google’s Bard, and other similar platforms.
Diary of an Insurer: Genasys Technologies’ Elliott Green
Elliott Green, sales director at Genasys Technologies, completes his final training for the London Marathon, leads a series of product demonstrations, and nurtures growing partnerships.
View from the top: MS Amlin’s Martin Burke on the future of underwriting
Martin Burke, director of underwriting performance at MS Amlin, reflects on the market in 2023 and outlines the three considerations that will define how the future generation of underwriters supports clients and brokers through economically challenging…
Zego automates 10% of claims after in-house move
Zego’s Ian Kershaw has hailed AI’s potential to ‘automate’ and ‘innovate’, after the insurtech brought some customer-facing functions in-house, allowing it to straight-through process 10% of its claims.
How insurers can better support vulnerable customers
Tim Farmer, clinical director and co-founder of clinical regulatory technology provider Comentis, examines how insurers can ensure they meet the FCA's Consumer Duty requirements for customers in vulnerable circumstances.