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Global consumer insurance insights: Building a benchmark to bring insurers closer to consumers

The 2023 Global consumer insurance insights survey reveals strong demand from global consumers for humanised insurance purchasing, switching and communication experiences through digital channels. This blog highlights some of the key findings from Duck Creek Technologies’ latest research.

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Getting started with outcome-as-a-service

The shift to outcome-as-a-service is not simply a new pricing model or a marketing reframing. It reflects a once-in-a-generation change in how insurers serve their customers and achieve business objectives. This blog highlights five steps insurers can follow to get started.

Five operational gaps in insurance

When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to protect.

The urgent question facing your insurance leadership team

Today’s insurance ecosystem is fundamentally different from previous ones, yet the urgent question facing every leadership team remains the same: is our operating model ready for what comes next? This blog outlines why operating model problems are creating performance gaps for insurers.

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