How the Consumer Duty will create two kinds of insurers
While most firms are currently focused on simply getting over the line of the Consumer Duty deadline on Monday, insurance consultant Prakhar Agrawal says long-term providers should use the regulation as a springboard to digitise.
With the Consumer Duty regulation deadline just around the corner, the past few months have been somewhat of a watershed moment for the insurance industry. Yet, concerningly, insurers remain divided
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