Technology
Seven ways to modernise the claims experience - using what you already have
Filing a claim is a policyholder’s greatest moment of vulnerability and truth. How connected and competitive is your claims experience?
Sprout AI targeting one billion customers by 2030
Roi Amir, CEO of Sprout AI, said the firm is looking to reach one billion customers within five to seven years, and confirmed when the company will expand into pet and travel.
Spotlight: Inclusive payment options are a must in a digital world
As insurers pursue the path to smoother digital journeys and payments, they risk losing customers who find themselves ‘digitally excluded’, says Luke Gall, product and engineering director, Access PaySuite
Verisk London 2024: Experience the possible
In the first in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes interviewed speakers and delegates about the transformative power of data, analytics, and artificial intelligence.
Axis cuts application processing time by 97% using AI
Axis has reduced its insurance application processing time from an average of 30 minutes to 60 seconds using Sixfold’s artificial intelligence underwriting solution.
Clearspeed in talks with each of the ‘top eight’ UK insurers
Following the announcement that RSA is adopting Clearspeed’s voice analysis technology, the firms MD Ranjit Mana has confirmed to Insurance Post that the firm is in talks with several UK insurers.
Q&A: Caroline Bedford, Edii
Caroline Bedford, founder and CEO of Edii, shares insights on the insurance industry's evolving approach to innovation and technology adoption, the impact of generative artificial intelligence, and her firm's efforts to foster diversity and inclusion.
Spotlight: Insurance's regulatory burden - are we to blame?
Seemingly relentless waves of regulatory change are battering the insurance sector.
2024 AI handbook for insurance leaders
AI will touch nearly every aspect of insurance - from broker operations to underwriting to risk management to claims processing and beyond. Insurers that adopt AI effectively will have an insurmountable advantage.
Spotlight: Effortless online journeys with a smooth payments system
Optimising insurance payments isn’t just about speed and efficiency – there are other benefits too, as Tim Evershed finds out.
Guest podcast: How AI transforms automation and workflows
The AI era is still young, but early adopters are already seeing the benefits. If you want to stay ahead of the game, it’s critical to understand AI’s trajectory.
Insurers hike spending on cyber security
Combined cyber security spending for insurance companies and asset managers increased by 53% between 2019 and early 2023, a Moody’s survey has shown.
Fraud Spotlight: Working together to prevent insurance fraud
Insurance companies face an uphill battle when it comes to mitigating fraud. However, beyond the external threats of increasingly sophisticated fraudsters, there lies a significant internal challenge: competing priorities between different departments…
Fraud Spotlight: ID fraud now hardest to spot, say insurance leaders
Digitalisation and GenAI are fuelling a new wave of synthetic ID fraud that is pushing the limits of human detection. Ellie Robinson reports
Automated claims management: Three pillars of success
In contrast to traditional approaches, automated claims management systems optimise underwriting efficiency with advanced algorithms and machine learning.
Fraud Spotlight: Insurers face ‘cat-and-mouse’ with fraudsters
Insurance fraud leaders are targeting new data and technology tools to keep pace with a rising tide of criminal activity. Ellie Robinson reports
The genie in the bottle: improving outcomes in income protection claims
At a recent Insurance Post roundtable in association with EvolutionIQ, specialists explored the challenges and opportunities for income protection insurers in supporting the ‘back to work’ mission.
Transforming the insurance industry with process intelligence
To truly become data-driven, insurers need solutions that make it easy to transform raw information into insights that lead to action.
Spotlight: Is insurance ready to go multichannel on payments?
In light of changing digital trends and customer preferences, why are insurers still playing catch-up with payments, asks Tim Evershed
Earnix ‘not in the same boat’ as other insurtechs
Earnix is “not in the same boat” as other insurtechs as it looks to continue its growth plans, its CEO Robin Gilthorpe has told Insurance Post.
Lloyd’s Lab sets up insurtech investor panel
Lloyd’s Lab has set up an investor panel aimed at offering expertise and advice on the financial landscape and fundraising initiatives for insurtechs on its accelerator programme.
Aviva to roll out ‘transparent’ broker portal
Aviva’s MD for commercial and chief distribution officer, David Martin has revealed to Insurance Post that, in November, the insurer will be rolling out a new broker portal.
Spotlight: Why we need risk management for everyone, not just the 2%
For over 200 years, the insurance industry has understood the benefits of risk management in reducing and controlling exposure. But in a world of emerging and evolving risks, the traditional way of making improvements through site surveys creates a…
Big Interview: Sten Saar, Zego
Sten Saar, co-founder and CEO of Zego, speaks to Damisola Sulaiman about the challenges of building an insurtech in an evolving landscape, the lessons he learned entering the complex world of insurance as an outsider, plus his plans for growing the…