Chartered Institute of Loss Adjusters (CILA)
Cila president insists loss adjusters are far from dead
Far from being on a pathway to extinction, Chartered Institute of Loss Adjusters’ president Steven Wallace has claimed his part of the insurance industry has “never been more relevant”.
Cila’s John Bissell on the future of loss adjusting
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, says the loss adjusting profession needs to balance technological development with technical skill and the human touch.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
CII faces more changes at the top
As the Chartered Insurance Institute faces its second search for a new CEO in as many years, the professional body has been hit by further resignations in key roles.
Kim Alcock of McLarens fights for a more fair world
Kim Alcock, head of UK casualty at McLarens, shares how she has gone from being told the role of claims inspector was "not open to women" to leading one of the most gender diverse adjusting teams in the market.
Trade Voice: Cila’s Marc Sweeney on navigating the evolving landscape
Marc Sweeney, president of the Chartered Institute of Loss Adjusters and director at Davies, says the professional body has a critical role to play in helping its members navigate challenges.
Cila appoints former CII COO John Bissell as executive director
The Chartered Institute of Loss Adjusters has appointed former Chartered Insurance Institute chief operating officer John Bissell as its next executive director.
Cila begins search for executive director as David Ross departs
David Ross has stepped down as executive director of Chartered Institute of Loss Adjusters.
Big Interview: David Ross, Cila
Only six months after taking the role of executive director of the Chartered Institute of Loss Adjusters, David Ross sat down with Pamela Kokoszka to discuss Cila’s vision, taking the institute forward, and giving the profession a voice.
Diary of an Insurer: Criterion Loss Adjusters’ Mark Watts
Mark Watts, high-net-worth adjuster at Criterion Loss Adjusters, watches the weather, analyses forensic reports, and hits the road to assess major fire damage.
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.
Acrisure acquires Sutton Winson and SSR; One Family to acquire Beagle Street and Many Pets expands to the US
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Marc Sweeney, Cila
Davies’ Marc Sweeney was appointed as president of the Chartered Institute of Loss Adjusters in September, replacing Helena Evans. He spoke to Post about his plans for the next year, how his experience as a chartered psychologist will help him in his…
Marc Sweeney replaces Helena Evans as Cila president
Davies’ Marc Sweeney was unanimously voted in to replace Helena Evans as president of Chartered Institute of Loss Adjusters.
Q&A: Malcolm Hyde, formerly of the CILA
Former executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde caught up with Post to discuss how the loss-adjusting sector has changed over the years, the impact of technology and climate change, and how treating customers fairly…
Trade Voice: Adjusting’s human touch can attract talent, says Cila’s Helena Evans
Helena Evans, president of the Chartered Institute of Loss Adjusters, argues that loss-adjusting firms have a unique selling point within the insurance industry when it comes to recruiting the next generation – and diverse range – of talent.
British Insurance Awards 2022: Professional Development Award - Sedgwick
Sedgwick’s comprehensive professional development programme Pathfinder tackles the growing skills shortage in loss adjusting, leading the firm to a clear win in this category.
60 seconds with... Helena Evans, Criterion
Helena Evans, head of specialist services at Criterion, tells Post which film's soundtrack always makes her smile, and what she bought with her first wage packet.
Damage caused by storm Eunice less severe than expected despite claims surge
Storm Eunice was less severe than originally thought with damage caused by high winds rather than flooding, according to claims experts.
CILA appoints David Ross as executive director
The Chartered Institute of Loss Adjusters has appointed David Ross as executive director.
Penny Black's Social World: February 2022
Milestone birthdays, celebrating religion, charitable donations and climate action