Chartered Institute of Loss Adjusters (CILA)

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

CII faces more changes at the top

As the Chartered Insurance Institute faces its second search for a new CEO in as many years, the professional body has been hit by further resignations in key roles.

Big Interview: David Ross, Cila

Only six months after taking the role of executive director of the Chartered Institute of Loss Adjusters, David Ross sat down with Pamela Kokoszka to discuss Cila’s vision, taking the institute forward, and giving the profession a voice.

Q&A: Marc Sweeney, Cila

Davies’ Marc Sweeney was appointed as president of the Chartered Institute of Loss Adjusters in September, replacing Helena Evans. He spoke to Post about his plans for the next year, how his experience as a chartered psychologist will help him in his…

Q&A: Malcolm Hyde, formerly of the CILA

Former executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde caught up with Post to discuss how the loss-adjusting sector has changed over the years, the impact of technology and climate change, and how treating customers fairly…

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