Claims
Spotlight: Motor insurance: What will changes in mobility mean for replacement cars?
Replacement cars face an uncertain future as individual car ownership recedes and mobility changes
Ogden reform could see fewer shocks to industry
Ogden reform could see fewer shocks from discount rate changes in future, AM Best said.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Foil's Nigel Teasdale on engaging with Europe after Brexit
The UK's Brexit Withdrawal Bill is making its way through parliament but Nigel Teasdale, president of the Forum of Insurance Lawyers and partner at DWF, believes this will make interactions with the European Union even more important for the insurance…
Week in Post: Cancelled flights, closed doors and canned ads
My dad was one of 400,000 passengers affected this week by air traffic control delays, bad weather and a backlog in employee holidays for the delay, which lead to budget airline Ryanair cancelling 50 flights a day for the next six weeks.
Covent Bridge expands into Ireland
Surveillance and claims investigation specialist Covent Bridge group has expanded into Ireland.
Travel claims added to CUE to tackle rising fraud
An industry anti-fraud database will now include details of travel claims.
CEO Sian Fisher on why the CII is supporting Insurance United Against Dementia
Today is World Alzheimer’s Day which gives the insurance sector an opportunity to raise awareness about the growing threat of dementia and the challenges it poses to our society.
Analysis: Intellectual property: Creative cover
The significance of intellectual property risks has not translated into a large demand for IP insurance policies - yet
The winners of the Claims Awards Asia-Pacific 2017 were unveiled in Singapore last night at the Marina Mandarin hotel.
The winners of the Claims Awards Asia-Pacific 2017 were unveiled in Singapore last night at the Marina Mandarin hotel.
The ABI's James Dalton on why the discount rate is not a job done yet
Insurers scored a victory on the discount rate but still have work to do, says James Dalton, director for general insurance policy at the Association of British Insurers.
Legal Update: Child abuse claims expected to rise in Scotland
The limitation for childhood abuse will be lifted next month in Scotland, writes Graeme Watson, partner at Clyde & Co, urging insurers to brace for a surge of claims.
Insurers issue warning after Ryanair cancellations leave 400,000 grounded
Insurers have urged grounded Ryanair customers to seek compensation from the airline in the first instance rather than their travel insurance policies.
Motor claims costs hit £2bn in Q2
Motor insurers paid out £2bn in claims in Q2 2017, according to the Association of British Insurers.
Hiscox estimates Harvey impact at $150m
Hiscox anticipates the impact Hurricane Harvey to produce net claims of $150m (£110.6m).
Blog: Don't turn your back on fraud-busting tech
Fraudsters never rest and Lior Koskas, managing director of Digilog UK, urges the industry to remain open to sharing in the latest risk identification tools and continually review procedures for fraud.
Davies Group continues spending spree with Ambant acquisition
Davies Group has acquired specialist insurance provider, Ambant Limited, which will see a new insurance division being formed within the group.
Questgates launches real estate division
Questgates has launched a real estate division for property investors and managers in the UK and Ireland.
Manchester Underwriting's Charles Manchester on Grenfell and PI
Manchester Underwriting CEO Charles Manchester examines the possible knock-on effects of the Grenfell Tower tragedy on the professional indemnity market.
Blog: Claims handlers vs robots
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Claims Club: Brokers tell insurers there is disconnect between internal ambitions and the claims reality
Insurers need to improve internal communication and break down silos to provide brokers and their customers a better service.
Claims Club: Co-op insurance chief calls for industry collaboration during next flood event
The chief operating officer of Co-op Insurance has called on the insurance industry to collaborate better during major flood events.
Claims Club: Ogden rate change 'has triggered major underinsurance issue in liability cover'
The insurance industry is not doing enough to protect clients from underinsurance in liability claims as a result of the Ogden discount rate changes, the sector has been warned.
Harvey highlights insurance penetration shortfall says Aon Benfield
A significant proportion of the flood losses generated by Hurricane Harvey in Texas and Louisiana will be uninsured, highlighting the existence of a global protection gap, Aon Benfield has said.