Claims
Interview: Matthew Reed, Equipsme
A veteran of brokers Towergate and Hyperion Group, and latterly insurer Axa, Matthew Reed is now fronting his own insurtech. Here he speaks to Jonathan Swift about how the managing general agent plans to make it easier for brokers to sell corporate…
Brokers informed: W&I for bricks and mortar
Warranty and indemnity insurance has seen significant growth in the real estate sector over the last few years. And, with the cover offering significant advantages to those involved in real estate deals, many expect it to become a standard part of any…
Aviva's Rob Townend on making sure policyholders benefit from whiplash reform
The whiplash reform and discount rate change can be positive for customers, but Rob Townend, managing director at Aviva UK general insurance, warns the challenge for the industry will be to demonstrate these measures have indeed benefitted policyholders.
Blog: How to stop silicosis becoming the new asbestos
Silicosis could result in claims if employers don't manage risks correctly, explains Andy Miller, technical risk control manager at Allianz UK, wondering whether a tougher approach might be needed.
This week in Post: Caution, doubt and selling out
This week in Post, there was news of sales, incompetence and unprecedented losses.
Minor discount rate revision could lead to £44m bounce for LV
LV could make a profit of £44m if the discount rate was revised even fractionally, the company said.
Grenfell insurer almost doubles premium following ‘unprecedented loss'
A Spanish insurer that covers leaseholder building insurance for the Royal Borough of Kensington and Chelsea will raise premiums by 86% as a result of the Grenfell fire.
Trump signs flood programme extension despite veto threat
The National Flood Insurance Programme would be extended to 31 July as part of a $1.3trn federal spending package signed by President Trump on Friday despite threatening to veto the bill earlier the same day.
Gable had 60,000 UK policyholders when it collapsed
More than 60,000 UK policyholders had business with Gable at the time of its collapse, and the UK guarantee scheme has to date paid almost £27m in compensation.
Business interruption to fall under terrorism cover
Businesses disrupted by terrorist attacks will soon be able to claim under their insurance policy.
Video: Insurers and claimant lawyers react to whiplash reform
Insurers welcome the whiplash compensation reform introduced in the Civil Liability Bill, while personal injury lawyers warn against its unintended consequences.
Lloyd’s struck by £2bn loss from nat cats
Lloyd’s of London has been hit by a £2bn loss owing to an “exceptionally difficult year” of natural catastrophes.
Government to unveil discount rate reform
The government will today introduce reforms to the way the discount rate is set, although it is not known whether a new rate will also come as part of the legislation.
RSA's Gail Parker on using internal brand engagement to better serve customers
Gail Parker, brand, marketing and distribution director at RSA Personal Lines, shares her tips on employee engagement and customer satisfaction.
Analysis: Risks, challenges and opportunities of commercial use of listed buildings
Underinsurance casts a long shadow across the world of listed properties, especially when owners are constantly expanding commercial activities. Experts warn that there can be many traps for the unwary or naïve, many of which do not come to light until…
Blog: How to make your cyber offering stand out
Cyber insurers can gain market share by differentiating their products. Benedict McKenna, vice-president and London operations claims manager at FM Global, explains how.
Ombudsman launches review following undercover investigation
Thousands of complaints against insurers may need to be re-examined after a TV investigation found staff at the Financial Ombudsman Service were woefully undertrained.
Blog: Medical hope for mesothelioma patients and asbestos insurers
Possible mesothelioma treatment will require a new approach to asbestos claims, explains Ian Harvey, head of claims strategy at Pro Global.
Blog: 'Beast from the East' hits farms hard
The 'Beast from the East' has killed sheep, stopped milk collections and destroyed farm buildings. Graham Plaister, loss adjuster at Agrical, describes the tempest of claims blowing through the sector.
Mark Collins replaces Robin Challand as CIO at Ageas
Mark Collins is to replace Robin Challand as chief information officer at Ageas following Challand’s appointment as claims director at the company in January of this year.
Loss adjusting and insurtech gains fail to stem Charles Taylor profit decline at full year
Well-publicised gains in Charles Taylor’s loss adjusting and insurtech arms saw revenues jump 25% in 2017 but failed to push the insurance services provider to profit.
Blog: Video killed underinsurance
The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.
Blog: How insurers can support mental health in the workplace
Insurance can help mitigate the economic impact of poor mental health in the workplace, but policy design must adapt to meet the challenge, argues Michael Ryley, partner at Weightmans.
Analysis: A healthy mind: Providing mental healthcare in PMI
More medical insurers are including mental health as standard in their policies but there could remain a gap in provision if condition monitoring doesn’t become more widespread