Claims
Government to unveil discount rate reform
The government will today introduce reforms to the way the discount rate is set, although it is not known whether a new rate will also come as part of the legislation.
RSA's Gail Parker on using internal brand engagement to better serve customers
Gail Parker, brand, marketing and distribution director at RSA Personal Lines, shares her tips on employee engagement and customer satisfaction.
Analysis: Risks, challenges and opportunities of commercial use of listed buildings
Underinsurance casts a long shadow across the world of listed properties, especially when owners are constantly expanding commercial activities. Experts warn that there can be many traps for the unwary or naïve, many of which do not come to light until…
Blog: How to make your cyber offering stand out
Cyber insurers can gain market share by differentiating their products. Benedict McKenna, vice-president and London operations claims manager at FM Global, explains how.
Ombudsman launches review following undercover investigation
Thousands of complaints against insurers may need to be re-examined after a TV investigation found staff at the Financial Ombudsman Service were woefully undertrained.
Blog: Medical hope for mesothelioma patients and asbestos insurers
Possible mesothelioma treatment will require a new approach to asbestos claims, explains Ian Harvey, head of claims strategy at Pro Global.
Blog: 'Beast from the East' hits farms hard
The 'Beast from the East' has killed sheep, stopped milk collections and destroyed farm buildings. Graham Plaister, loss adjuster at Agrical, describes the tempest of claims blowing through the sector.
Mark Collins replaces Robin Challand as CIO at Ageas
Mark Collins is to replace Robin Challand as chief information officer at Ageas following Challand’s appointment as claims director at the company in January of this year.
Loss adjusting and insurtech gains fail to stem Charles Taylor profit decline at full year
Well-publicised gains in Charles Taylor’s loss adjusting and insurtech arms saw revenues jump 25% in 2017 but failed to push the insurance services provider to profit.
Blog: Video killed underinsurance
The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.
Blog: How insurers can support mental health in the workplace
Insurance can help mitigate the economic impact of poor mental health in the workplace, but policy design must adapt to meet the challenge, argues Michael Ryley, partner at Weightmans.
Analysis: A healthy mind: Providing mental healthcare in PMI
More medical insurers are including mental health as standard in their policies but there could remain a gap in provision if condition monitoring doesn’t become more widespread
This week: The consequences of buying big
By far the biggest purchase I ever made was when I bought my house.
Blog: Beast from the East opens the valves for escape of water claims
The 'Beast from the East' and storm Emma have caused a surge in escape of water claims, notes Clive Nicholls, UK and Ireland CEO of Crawford & Company, urging the insurance industry to unite to promote preventative measures.
Foil's Stephen Hines on why it's time to refocus the agenda on clinical negligence reform
With the NHS facing spiralling costs, reform to clinical negligence claims should not be seen as controversial, says Stephen Hines, president of the Forum of Insurance Lawyers.
Aviva moves on from Ogden blow to return to profit
Aviva has shaken off the impact of Ogden to see a 4% growth in UK general insurance profit last year.
Blog: Non-damage business interruption comes ashore
Non-damage business interruption has long existed in the maritime sector and could come ashore for companies looking to protect themselves, especially from cyber risk, explains David Williams, underwriter at The Strike Club.
Updated: QBE claims boss replaces Ashton West at helm of MIB
Ashton West OBE is to retire as CEO and executive director of the Motor Insurers’ Bureau, being replaced by former QBE group chief claims officer Dominic Clayden.
China-backed hackers can cause insurers 'extensive' losses
China-backed hackers have the technical capabilities to cause insurers extensive losses, a consultant warned.
Fight against hackers is like 'Cold War on steroids'
The cyber security and insurance industries are focusing too much on products and neglecting the human factor that is at play in 95% of data breaches, a conference heard.
Blog: The race to the GDPR finish line is on – but don’t lose sight of the customer
2018 presents some big challenges for the motor insurance sector, not least of which is the General Data Protection Regulation. James Roberts, business development director for insurance at Europcar UK Group, believes partners can help insurers here.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Updated: Motor claims from Beast from the East could hit £33m
The industry is counting the cost of ‘the Beast from the East’, with motor insurers in particular facing claims of up to £33m.
Analysis: Women-friendly travel policies: Fair for females
As conversations around the gender pay gap or harassment at work illustrate, an increasing number of women are demanding a fairer deal. But will this extend to their insurance?