Claims
This week: The consequences of buying big
By far the biggest purchase I ever made was when I bought my house.
Blog: Beast from the East opens the valves for escape of water claims
The 'Beast from the East' and storm Emma have caused a surge in escape of water claims, notes Clive Nicholls, UK and Ireland CEO of Crawford & Company, urging the insurance industry to unite to promote preventative measures.
Foil's Stephen Hines on why it's time to refocus the agenda on clinical negligence reform
With the NHS facing spiralling costs, reform to clinical negligence claims should not be seen as controversial, says Stephen Hines, president of the Forum of Insurance Lawyers.
Aviva moves on from Ogden blow to return to profit
Aviva has shaken off the impact of Ogden to see a 4% growth in UK general insurance profit last year.
Blog: Non-damage business interruption comes ashore
Non-damage business interruption has long existed in the maritime sector and could come ashore for companies looking to protect themselves, especially from cyber risk, explains David Williams, underwriter at The Strike Club.
Updated: QBE claims boss replaces Ashton West at helm of MIB
Ashton West OBE is to retire as CEO and executive director of the Motor Insurers’ Bureau, being replaced by former QBE group chief claims officer Dominic Clayden.
China-backed hackers can cause insurers 'extensive' losses
China-backed hackers have the technical capabilities to cause insurers extensive losses, a consultant warned.
Fight against hackers is like 'Cold War on steroids'
The cyber security and insurance industries are focusing too much on products and neglecting the human factor that is at play in 95% of data breaches, a conference heard.
Blog: The race to the GDPR finish line is on – but don’t lose sight of the customer
2018 presents some big challenges for the motor insurance sector, not least of which is the General Data Protection Regulation. James Roberts, business development director for insurance at Europcar UK Group, believes partners can help insurers here.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Updated: Motor claims from Beast from the East could hit £33m
The industry is counting the cost of ‘the Beast from the East’, with motor insurers in particular facing claims of up to £33m.
Analysis: Women-friendly travel policies: Fair for females
As conversations around the gender pay gap or harassment at work illustrate, an increasing number of women are demanding a fairer deal. But will this extend to their insurance?
This Month In Post: Truth or dare on cyber
At the ABI annual dinner on Monday, as guests at my table predicted future insurance trends, I was struck by a suggestion. People will want to protect their most precious belongings and, in 10 years’ time, that will be their personal data, a KPMG partner…
Obituary: Stephen Fitzgerald, former DA Constable MD
Liability insurance heavyweight Stephen Fitzgerald passed away yesterday after a long battle against cancer.
Editor's comment: Media matters
My name is Stephanie Denton and I am a social media voyeur.
Roundtable: The pre-action protocol at 20
Over two decades ago, a quintet sat down to formulate the pre-action protocols for personal injury claims. Post gathered four [Nigel Tomkins, then of Thompsons could not make it] back together to reflect on their influence, lessons learned and the…
Claims - Indicative reading time: 50 minutes
A series of CPD knowledge learning opportunities that can be used to accrue reading time. The pass rate is 80%.
Insurers urged to not sweep internal staff fraud under the carpet, by LV investigations boss
Exclusive: 'Out-of-salary behaviour' and irregular work patterns have been identified as tell-tale factors for insurers to look out for in their efforts to identify potential theft of confidential data.
Admiral replaces panel of private eye firms
Exclusive: Admiral has replaced its panel of private detectives it uses to investigate claims.
Career File: Marshall Bailey
Bailey named as chair of the Financial Services Compensation Scheme
Blog: What does the first Insurtech Impact 25 listing say about the state of the sector?
“We have no doubt that we have missed some Fords and included some Tinchers. But who ends up a Ford and who ends up a Tincher is not pre-determined.”
Allianz Worldwide partners with digital payment platform to speed up claims payouts
Allianz Worldwide has partnered with digital payment platform Optal in a bid to pay claims easier to its supplier network.
Analysis: Insurers torched on Twitter over Liverpool Fire
How social media influenced the response of insurers to the Liverpool fire
The risks and regulations driving the Turkish insurance market's growth
Emerging risks as well as new and upcoming regulations are driving the growth of the Turkish insurance market, explain Pelin Paysal and Ilgaz Önder, partner and associate at Gün and Partners.