Insurance Covid-Cast: Combatting Coronavirus-related insurance fraud

In the 29th episode of Post and Insurance Age’s video series we gathered together an expert panel to discuss the prevention, detection and prosecution of insurance fraud at a time of pandemic.

Joining Infopro Digital’s insurance content director Jonathan Swift to discuss levels of cross-industry engagement and collaboration in lockdown; the uptick in claims management companies marketing around ‘Covid-19 or Coronavirus related-losses’; emerging and new types of frauds; and how businesses are preparing for any recession driven spike in unmeritorious claims, are:

 

James Burge, UK fraud manager, Allianz

Scott Clayton, head of claims fraud, Zurich

Steve Crystal, head of financial crime, Sedgwick

Fleur Lewis, head of fraud, GoCompare

Donna Scully, director, Carpenters

Damian Ward, partner and head of the fraud team at Keoghs

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

Could rugby court clash shift the sport to self-insuring?

The outcome of a lawsuit launched by hundreds of rugby union players could have a far-reaching impact on the future of the sport. Tim Evershed looks at whether parallels can be drawn with similar actions in the US against governing bodies, such as the NFL and NHL, and what can be done to make sure players remain insurable.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

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