Insurance Covid-Cast: Combatting Coronavirus-related insurance fraud

In the 29th episode of Post and Insurance Age’s video series we gathered together an expert panel to discuss the prevention, detection and prosecution of insurance fraud at a time of pandemic.

Joining Infopro Digital’s insurance content director Jonathan Swift to discuss levels of cross-industry engagement and collaboration in lockdown; the uptick in claims management companies marketing around ‘Covid-19 or Coronavirus related-losses’; emerging and new types of frauds; and how businesses are preparing for any recession driven spike in unmeritorious claims, are:


James Burge, UK fraud manager, Allianz

Scott Clayton, head of claims fraud, Zurich

Steve Crystal, head of financial crime, Sedgwick

Fleur Lewis, head of fraud, GoCompare

Donna Scully, director, Carpenters

Damian Ward, partner and head of the fraud team at Keoghs

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Stephen Wallace, McLarens

Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.

Neil Gibson, Sedgwick

Neil Gibson leads Sedgwick’s UK executive team as CEO and has overall responsibility for the 2,500 colleagues who work for the claims management company.

Lisa Bartlett, Crawford

Lisa Bartlett, chief operating officer for international at Crawford, is the first and only woman leader of a UK-based loss adjusting company.

Diary of an Insurer: Sedgwick’s Kristina Bahari

Kristina Bahari, customer care specialist at Sedgwick, kicks off 2024 by helping those whose homes have been damaged by Storm Gerrit and juggles the school run with helping a customer with medical difficulties find suitable temporary accommodation.

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