Insurance Covid-Cast episode 11: Loss adjusting during lockdown - and what the sector might look like post-pandemic

In the latest episode of Insurance Post and Insurance Age’s new video series brought to you while our journalists are working from home, we gathered together a group of senior loss adjusters and experts to discuss how their employers have adapted to ‘the new normal’ in terms of clams management.

Joining Infopro Digital’s insurance content director editor Jonathan Swift to discuss levels of instructions; the acceleration of remote assessment technology usage; how adjusters are handling claims when on-site visits are needed; and what the long term impact might be on loss adjusting are:

Questgates managing director Chris Hall

Qlaims CEO Malcolm Harvey

Criterion operations director Mark Pierce

Sedgwick director, head of UK development sectors, Richard Sheridan

McLarens managing director UK and Ireland Steven Wallace

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact or view our subscription options here:

You are currently unable to copy this content. Please contact to find out more.

Big Interview: Rachel Lam, ombudsman director, FOS

Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.

Are we looking at fraud wrong? And is AI to the rescue?

News Editor’s View: Fraud has long been a scourge of the insurance industry, and with £1.1bn of fraud still going undetected, Scott McGee asks: “Could AI be an avenue to revolutionise fraud and the way the industry approaches it?”

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here