SME

Interview: Chris Lay, Marsh

Chris Lay enjoyed his time in Canada but Marsh’s new UK and Ireland CEO has no doubt that London is the place to be. “The UK is a priority for Marsh,” he told Cecile Brisson, just before the world’s biggest broker bought off London-based broker Jardine…

Analysis: Chatbots – Where is the love?

‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.

Analysis: Application interrogation

People who want to insure their home can’t always answer technical questions about their property. Insurers are calling on digital technologies to overhaul the whole application process

Analysis: Beauty fraud: No pain, no gain

In an era of Instagram brows and duck lip selfies, the beauty industry is thriving. While most customers visit their hairdresser, nail bar or tanning salon to look smoking hot, others see a beauty treatment as a route to a windfall, via a fraudulent…

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