SME

Big Interview: Louise O’Shea, CFC

Louise O’Shea, group CEO of CFC, sits down with Insurance Post to discuss where the business is heading following its change of management and what the ‘next cyber’ might be.

Is insurer service really that bad?

News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?

How is insurance stepping up amid election uncertainty?

With a record number of elections in 2024 set to introduce substantial unpredictability into an already volatile risk environment, Edmund Tirbutt examines how insurance is engendering resilience amidst unrelenting geoeconomic uncertainty.

Big Interview: Cécile Fresneau, QBE

Cécile Fresneau, managing director of the insurance division of QBE’s European Operations, reveals her growth plans, hopes for generative artificial intelligence and her efforts to boost the number of female senior underwriters.

Is premium finance still a tax on the poor?

News Editor’s View: Scott McGee considers whether recent steps taken by trade bodies to address premium finance will reassure the Financial Conduct Authority that this payment method is no longer a ‘tax on being poor’ that needs to be tackled.

Tim Bailey, Zurich

Tim Bailey was named president of the Association of British Insurers in summer 2023 and has been CEO of Zurich UK since 2021.

Q&A: Matt Hicks, Recorder

Matt Hicks, chief commercial officer and co-founder of Recorder, a new London-based insurtech from the creators of Codat, explains how he has built a platform and artificial intelligence co-pilot for brokers.

Brokers want less AI conversation and better service please

Fiona Nicolson reveals brokers want a little less conversation about artificial intelligence and to have a lot more grown-up conversation about balancing online experiences with being able to talk to an insurer's staff at this year’s British Insurance…

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