SME

Q&A: Aviva’s Ryan Birbeck and Michael Yabantu

Aviva’s Michael Yabantu, managing director of mid-market, and Ryan Birbeck, broker and client development director, sit down with Insurance Post to talk about the internal changes Aviva has made to make access easier for brokers, what product lines it hopes to explore over the next 12 months, and why the London Market is a “key area” for growth in 2024.

Is technology the solution to underinsurance?

Rebecca Fuller, managing director and global fixed asset advisory services leader at risk advisory firm Kroll, explains why without technology insurers and brokers haven't got a hope in hell of knowing whether a property is underinsured.

Q&A: Stuart Kilpatrick, Burns & Wilcox

Stuart Kilpatrick, managing director of Burns & Wilcox UK, tells Insurance Post about the post-Biba conference pivot the business has undertaken, plans to create a specialist business in the UK, and how it "doesn't matter” where his staff work.

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

Q&A: Morgan Lyons, Zurich

Months into his new role as Zurich’s head of mid-market, Morgan Lyons sits down with Scott McGee to talk about challenges within the mid-corp market, improving broker service levels, and attracting and retaining talent.

MGA Review of the Year 2023

With large insurers and mainstream players pulling out of certain lines in 2023, and products reverting to the core areas, MGA chiefs plan to continue to step up and fill that gap in 2024.

Insurers’ Review of the Year 2023

While 2023 will be remembered as a difficult year for insurers due to consolidation, capacity restrictions plus new regulatory rules, providers still have high hopes for 2024.

Claims and Legal Review of the Year 2023

Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.

Big Interview: Nadia Côté and Serge Raffard, Allianz

After being named managing directors of Allianz Commercial and Allianz Personal, respectively, Nadia Côté and Serge Raffard met with Scott McGee to discuss their respective markets, how they have settled in, and where they see their businesses growing in…

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