Travel insurance
Why Which?’s super-complaint is a turning point for insurance
Rocio Concha, director of policy and advocacy at Which?, explains why the Financial Conduct Authority’s agreement with its super-complaint marks a critical moment for home and travel insurance, and why swift regulatory action is now essential to improve consumer outcomes.
Insurers Review of the Year 2025
Insurers managed to post profits amid a softening market in 2025, invested in technology and pushed to reaffirm the industry’s vital role in protecting society with the Labour government and regulators.
Claims & Legal Review of the Year 2025
From artificial intelligence-driven efficiencies and people-focused service to global expansion, 2025 saw claims and legal sector leaders raise their game when it comes to settling claims.
Diary of an Insurer: Gigasure’s Ernesto Suarez
Ernesto Suarez, CEO of Gigasure and newly appointed co-chair of Insurtech UK, is a travel insurance innovator on a mission to keep on running, be at the cutting edge of developments, plus plan the next family adventure.
ABI says Which?’s complaint evidence ‘doesn’t reflect reality’
Trade Voice: Chris Bose, director of general insurance and international at the Association of British Insurers, responds to concerns raised by Which? and sets out why practical, proportionate reforms are essential to strengthen trust in the market.
Which? super-complaint shows insurance is a race to the bottom
James Daley, managing director of Fairer Finance, argues Which’s super-complaint lays bare long-standing problems in policy quality, claims performance and comparison-site competition and pushes for better purchase information to halt the industry’s…
Devilish details from the Autumn Budget for insurers
Insurance Post rounds up the insurance industry’s reactions to the Chancellor’s Autumn Budget, including comments on insurance premium tax, national insurance, and electric vehicle tax.
Fore! Golf boom drives up risks on and off the fairway
With more people teeing off than ever, David Worsfold examines how golf’s quiet fairways conceal growing exposures and gets to grips with the widening gap in the insurance cover many players and clubs rely on.
Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims.
Teens see cyber risks clearly – but don’t know insurance basics
Today’s teenagers understand the risks that will shape the insurance market of 2045 but are confused about the cover they need today, research has revealed.
Staysure calls for radical digital overhaul of medical record access
Staysure has called for the building of a digital medical record, taking inspiration from Open Banking, to save GPs 110,000 hours a year.
Halloween horror stories haunting insurers
Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance.
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
Diary of an Insurer: Staysure’s Simon McCulloch
From strategy sessions to Friday walks with his dog, Staysure Group’s chief growth officer Simon McCulloch shares how he balances a packed schedule of product innovation, trading performance reviews, and big-picture planning with moments to reset and…
FCA reveals pendulum swing in Gap payouts
The latest Financial Conduct Authority data for fair value measures has shown that, following regulator intervention, more money is being paid out in Guaranteed Asset Protection insurance claims than is coming in through premiums.
Top 100 UK Insurers 2025: Admiral
Admiral has climbed from seventh to fifth place on this year’s Insurance Post Top 100 UK Insurers list, thanks to strong profit growth and the acquisition of More Than's renewal rights.
FCA defends ‘awful lot’ of work done amid Which? super complaint
The Financial Conduct Authority has said it has already done an “awful lot” of insurance work, in response questions about the Which? super complaint.
Diary of an Insurer: Charles Taylor’s Jonathan Brown
From planning medical evacuations in war zones to briefing aid agencies, Jonathan Brown, risk manager at Charles Taylor Assistance, spends his week navigating challenging environments while also working on his quickstep.
IFB expanding into new lines with five-year strategy
The Insurance Fraud Bureau has today launched its five-year strategy in which it plans to bring about a more connected industry in the fight against fraud.
60 Seconds With... ITIC’s Mark Brattman
Whether he’s channelling Father Christmas for professionals in a pickle or negotiating with insurers over coffee, Mark Brattman, claims director at ITIC, brings wit, wisdom, and a touch of Jean-Luc Picard to the world of claims handling.