Axa has declined to cover medical bills for a pensioner who fell ill on holiday in Mexico because he allegedly did not declare an existing medical condition.
The couple who booked a flight from the ‘wrong Birmingham’ may have been given a free holiday in consolation, but they would not have been able to claim on their travel insurance.
Spanish insurer Mapfre is targeting a full 2017 launch for an online motor insurance operation in the province of Shandong, China.
UK insurance and travel provider Staysure is creating 120 new jobs across its business this year.
Insurer attitudes towards mental health issues are not always enlightened - as the number of Financial Ombudsman Service complaints shows - but there are signs of greater understanding and that includes employees too
Legal & General has launched its travel insurance offering in partnership with affinity provider Hood Group and underwritten by HCC International.
Travel insurance start-up Passportcard is intending to be operational in the UK by the end of 2016.
Axa Insurance has extended its existing travel insurance agreement with Lloyds Banking Group to include a new deal to provide the same cover to the group's Halifax customers.
Axa has begun publishing claims statistics for its individual products in a bid to improve customer trust via increased transparency.
MSIG has promised to review its "travel inconvenience" sections after being criticised for not covering passengers delayed by widespread haze from Indonesia last year.
More than one in four consumers would be in favour of using a smartphone app to submit a motor, travel or household claim, new research has found.
Countries that constitute 'high-risk destinations' are becoming a grey area for companies wanting to protect their employees during overseas corporate assignments, as terror incidents lead to demand for comprehensive multinational programmes.
Insurers need to wake up to the growing trend of customers using their mobile phones as a “unique” ID, which could help speed up claims payments and improve satisfaction scores.
The US State Department has issued a worldwide travel alert for all of its citizens for three months citing "increased terrorist threats".
In a climate of growing global volatility, it's no secret that travel risks have increased, nor that the travel market is under unprecedented pressure to mitigate these risks. But what's also becoming apparent is the industry's appetite for answers to…
Singaporeans favourite reason for going abroad is to go shopping according to research from AIG.
Travellers want clarity and certainty when it comes to terrorism cover.
Snowflakes have barely started falling in the Alps but already the media is asking how well our travel insurance policies will protect holidaymakers if their trip is hit by cancellation or calamity
Aviation rates are expected to withstand the aftermath of the downed Russian airliner in Sinai, market experts have claimed, while the cost of travel insurance to Egypt is also unlikely to rise.
Insurance products have topped the list when it comes to consumers shopping around; beating mortgages, phone contracts and energy suppliers according to an ABI survey.
Assistance and claims provider Cega has been appointed to provide multi-lingual emergency assistance services for White Horse Insurance Ireland.
The average cost of backpacker medical claims has increased by 150% over the past two years to £1640 per claim, according to findings taken from travel insurance specialist Columbus Direct’s claims data.
A background in marketing at American Express has helped Cigna CEO Susan Stevenson make sure customer service comes at the top of her list.
The British Insurance Brokers' Association's holiday travel scheme has been transferred to Syndicate DTW1991 at Lloyd's.