Pet insurance

Analysis: Protecting pets

Over the past decade, the UK’s pet insurance market has seen substantial growth with 7.7 million pet insurance customers in the country. But amid so much uncertainty due to the Covid-19 pandemic, what reassurances are insurers providing to customers who…

This week: A rest or a change

I was lucky enough to spend last week’s sunny bank holiday on the South Coast enjoying a well-earned rest. For others in the insurance industry it seems that the saying 'a change is as good as a rest' is proving true with some major people moves this…

This month: Seeking the right fit

I’m a fan of making sure stuff is the right fit - I make a point of trying on new outfits in my own home with accessories and shoes to make sure it all works for me. I also test drove my new car a few times to check it was what I wanted. Aon, however,…

Blog: Policy renewals – the importance of loyalty

What many insurance companies perceive when their customers renew is the illusion of loyalty. Oke Eleazu, chief operating officer at Bought By Many, argues consumers don’t have an affinity for their insurance company and renewals are usually down to…

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