The government has pledged to set up a statutory compensation scheme for Thomas Cook customers, after it emerged the travel company only took out cover for the “very largest” personal injury claims.
Exclusive: The Ministry of Justice has defended itself over a "loophole" in whiplash legislation that lawyers and trade bodies argue could leave the majority of children injured in road traffic accidents without access to compensation or representation.
Although some reports suggest the number of nuisance calls is falling, Aviva's consumer research found that 70% of Brits said they had received a nuisance call or text in the past seven days, with 36% of those who received a cold call or text saying they…
Exclusive: A majority of children injured in road traffic accidents could lose access to compensation due to a flaw in the Civil Liability Act, a consumer support body has warned.
The 100 largest UK-regulated insurers, ranked by non-life gross premium written, reported a combined underwriting profit in 2018, compared to a loss in 2017. Catherine Thomas, senior director of analytics in London at AM Best, explains how they achieved…
With slips and trips among the most frequent insurance claims, temptation is high for some brokers to focus on claims defensibility training to improve after-the-event performance. As part of Post's new Risk Management Hub, Douglas Barnett, director of…
The industry has welcomed the government’s response to a consultation into the future provision of medical reports.
Historians argue over the origin of the word deadline but several online etymology dictionaries claim the term might have been influenced by use of the word in 1864 to mean the “do-not-cross line” in Civil War prisons in the US.
The industry faces heavy scrutiny from regulators and the government over pricing practices and personal injury reform, all while reeling from the prospect of a looming Brexit. Huw Evans, Association of British Insurers director general, spoke to Jen…
The Financial Conduct Authority is working to limit charges for claims management companies’ services, but will new regulation actually be a double-edged sword for consumers?
We talk a lot about reputation. Earlier this year, Post held its inaugural reputation event, which was attended by key industry stakeholders.
Exclusive: The Association of British Insurers is considering legal action against the government, after the Ogden discount rate was set at -0.25%.
The personal injury discount rate will be set at minus 0.25% from 5 August providing certainty for insurers and claimants alike, but uncertainty created by the Ministry of Justice review behind the new rate could have left claimants – as well as insurers…
BLM has won a fundamental dishonesty case against a fraudster who claimed for whiplash from an accident where she was not in the vehicle.
The Motor Insurer's Bureau might have outlined how it expects the proposed litigant in person portal to work. But Marcus Taylor, director of claims at Minster Law, argues that while this might be fine for 'sunny day' scenarios, there was much detail…
A former claims management company boss has been found guilty of illegally obtaining people’s personal data and selling it to solicitors.
Start-up EQL has launched a 'digital physiotherapist' tool it hopes will fast-track patient care.
The Association of Consumer Support Organisations has urged the Financial Conduct Authority to consider how the market adapts to regulatory change before considering fee caps on claims management companies.
Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…
Four claimants were found to be fundamentally dishonest and ordered to pay back costs of £22,000 following an investigation into their casualty liability claim by Allianz and DAC Beachcroft.
Three men have been jailed after an investigation led by the City of London Police Insurance Fraud Enforcement Department found they had carried out a ‘crash for cash’ plan on a motorway slip road in Coventry.
The government’s plan for fixed recoverable costs to be applied to most civil cases - including personaI injury - might fix some problem areas in claims. Minster Law's legal services director Rachel Di Clemente asks if it will create more.
Two out five people would make a false personal injury or medical negligence claim if they thought they could get away with it, a survey has revealed
More than a third of law firms have already shed staff in the run up to the implementation of the Civil Liability Act, and the majority believe the reforms could decimate the personal injury sector.