MoJ publishes simplified claims portal user guide after previous guidance branded ‘off-putting’
The Ministry of Justice has published a five-step guide to using the Official Injury Claim portal after the previous 64-page long guidance was branded as “off-putting” and “complex” by critics.
The new guide comes as the latest set of quarterly data from the portal revealed that the proportion of unrepresented claimants using the portal remains below one in ten.
Titled Five steps to using
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