Fears OIC portal is not meeting objectives as unrepresented claimants make up less than 10% of users

Whiplash

Latest figures from the Ministry of Justice show that unrepresented claimants still make up less than 10% of those using the Official Injury Claim portal, as concerns grow that portal is not meeting objectives of being “consumer friendly”.

The third tranche of data from the Official Injury Claim portal, launched at the end of May, shows that 8.9% of claimants were unrepresented through process in December to March. In the previous set

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