The Financial Conduct Authority is working to limit charges for claims management companies’ services, but will new regulation actually be a double-edged sword for consumers?
We talk a lot about reputation. Earlier this year, Post held its inaugural reputation event, which was attended by key industry stakeholders.
Exclusive: The Association of British Insurers is considering legal action against the government, after the Ogden discount rate was set at -0.25%.
The personal injury discount rate will be set at minus 0.25% from 5 August providing certainty for insurers and claimants alike, but uncertainty created by the Ministry of Justice review behind the new rate could have left claimants – as well as insurers…
BLM has won a fundamental dishonesty case against a fraudster who claimed for whiplash from an accident where she was not in the vehicle.
The Motor Insurer's Bureau might have outlined how it expects the proposed litigant in person portal to work. But Marcus Taylor, director of claims at Minster Law, argues that while this might be fine for 'sunny day' scenarios, there was much detail…
A former claims management company boss has been found guilty of illegally obtaining people’s personal data and selling it to solicitors.
Start-up EQL has launched a 'digital physiotherapist' tool it hopes will fast-track patient care.
The Association of Consumer Support Organisations has urged the Financial Conduct Authority to consider how the market adapts to regulatory change before considering fee caps on claims management companies.
Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…
Four claimants were found to be fundamentally dishonest and ordered to pay back costs of £22,000 following an investigation into their casualty liability claim by Allianz and DAC Beachcroft.
Three men have been jailed after an investigation led by the City of London Police Insurance Fraud Enforcement Department found they had carried out a ‘crash for cash’ plan on a motorway slip road in Coventry.
The government’s plan for fixed recoverable costs to be applied to most civil cases - including personaI injury - might fix some problem areas in claims. Minster Law's legal services director Rachel Di Clemente asks if it will create more.
Two out five people would make a false personal injury or medical negligence claim if they thought they could get away with it, a survey has revealed
More than a third of law firms have already shed staff in the run up to the implementation of the Civil Liability Act, and the majority believe the reforms could decimate the personal injury sector.
Changes to Medco proposed in a government consultation could offer too much choice to claimants, the body has warned, potentially creating confusion.
The government has launched a consultation on a revised medical reporting process for road traffic accident claims.
Jonathan Swift reflects on the turnaround at ERS and why Aquiline might have decided to wait to sell the motor insuer
Analysis: Joining forces on Adas: How motor manufacturers are looking to work with insurers on driver safety
As insurers complain of double-digit increases in repair costs as a result of advanced driver assistance systems, Edward Murray spoke to motor manufacturers about why the underwriting focus needs to move from the driver to the vehicle.
For all the work has been done by the insurance industry to contain and control personal injury costs, many are seeing repair claims increasing as a result of a wider use of advanced driver-assistance systems. Edward Murray looks at what the sector can…
What’s fueling motor insurance today? Michele Bacchus talks to the industry and gives the low-down on what’s heading down the highway towards insurers in both the fast and slow lanes
Aviva has won a landmark appeal case that could see fundamentally dishonest claimants denied all damages, not just those relating to personal injury.
Personal injury claims for whiplash have fallen to their lowest level in seven years, according to figures from the Ministry of Justice.
In the event of a no-deal Brexit, motorists will have to carry green cards in the EU. But that’s just the tip of the iceberg