Personal injury (PI)
Analysis: How regulation could clip the wings of CMCs
In six months’ time, claims management companies will fall under the umbrella of the Financial Conduct Authority.
Top 100 UK insurers 2018: AM Best commentary: Under pressure
In 2017, the combined underwriting results of the largest 100 UK non-life insurers improved but remained in the red. How well did insurers perform under pressure from strong competition and unfavourable claims trends?
Zurich settles two claims from Westminster terror attacks
Exclusive: Two victims of the Westminster terror attacks have had compensation paid by Zurich, the insurer of the hire car.
RSA's Carolyn Mackenzie on the delicate balance struck by whiplash reforms
Carolyn Mackenzie, director of complex claims at RSA, argues that whiplash reforms are striking a delicate balance well.
Dog attacks: Liability bites
Injuries and damage potentially caused by dogs can be covered by pet or household policies. But there is a market for liability products, if not for owners, definitely for canine businesses
CMCs look elsewhere as industry calls time on travel claims 'epidemic'
The epidemic of holiday sickness claims might be over, but insurers have been warned claims management companies are already moving into new areas to make up for the shortfall in revenue.
Insurers will not be forced to pass on whiplash savings
Insurers will not be required to pass on savings from whiplash reform to customers, but they will have to report what those savings are.
Insurers welcome government crackdown on 'cold call sharks'
Insurers have welcomed rules aimed at limiting claims management companies from calling vast swathes of the population.
This month in Post: A way through the whiplash quagmire?
The controversy over the proposed Civil Liability Bill has centred on whether the changes represent a good deal for consumers or for the insurers.
Insurers to be held to account over whiplash savings
A government amendment to planned personal injury reforms could see insurers have to prove to the regulator that they are passing on savings to customers.
Government goes ‘full steam ahead’ on whiplash reforms
Insurers have welcomed the progression of hotly anticipated personal injury reforms through Parliament, however yesterday’s events in Westminster have whipped up fresh disapproval from the legal sector.
CMC regulatory burden should fall on insurers too, argues legal sector
Claimant lawyers have slammed the financial watchdog’s proposal to regulate claims management companies, arguing it unfairly penalises practicing firms and that insurers should be made to take a share of the burden too.
Four family members sentenced for ‘crash for cash’ claims worth over £40,000
Four men have been sentenced for carrying out a series of ‘crash for cash’ frauds, and then claiming against fraudulent insurance policies.
Regulation of CMCs to cost £16.8m
The cost of regulating claims management companies could be £16.8m with the bill falling on the firms themselves, according to the Financial Conduct Authority.
Blog: How to treat brain and spinal cord injury claims
Insurers face a variety of challenges when dealing with brain and spinal injury claims. Raouf Achour, associate at Horwich Farrelly, lists the latest treatments - and the medico-legal issues attached.
Mass’s Simon Stanfield on how whiplash reform sacrifices legitimate claims
The government's whiplash reforms discriminate against legitimate claimants, whose rights need to be protected, argues Simon Stanfield, chair of the Motor Accident Solicitors Society.
Blog: How will Paul Geddes' decade at Direct Line Group be remembered?
When Paul Geddes took over the role of CEO of Royal Bank of Scotland’s insurance business in July 2009, moving from the retail arm of the bank, and replacing Chris Sullivan, I cannot remember many getting too excited.
Blog: Whiplash reforms will present operational challenges for insurers, warns a claimant lawyer
Alan Hayes, chief legal officer of Carpenters Group, argues the delayed whiplash reforms will likely bring unintended consequences.
This week in Post: Insurance industry captures the heart and mind of at least one Millennial
Two years ago, when I told my friends that I got a job as an insurance journalist, they were baffled. They still are.
Whiplash reform 'should be delayed further' if testing reveals problems
Whiplash reforms should be delayed still further if testing proves the system is inaccessible for people unable to access the internet, MPs have warned.
Roundtable: Future-proofing claims for the digital age
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Cyclists could be excluded from rise in small claims limit
The government is considering plans to exclude cyclists and other vulnerable road users from the proposed £5000 limit on the small claims track.
Analysis: Is Scotland emerging as a heartland for personal injury claims?
The proposed Civil Liability Bill is set to introduce sweeping changes to the way soft tissue injury claims are paid out in England and Wales. In Scotland though, it would seem as though the effect of the whiplash reforms south of the border could…
IFED discovers £165,000 worth of 'opportunistic fraud' in nationwide crackdown
The Insurance Fraud Enforcement Department has launched a ‘crackdown’ of opportunistic fraud within personal injury and property claims.