Insurtech
Elevating the customer claims experience with generative AI
Customer experience is essential for overall attraction and retention and insurers must innovate to keep up with evolving customer needs.
Ripe CEO plans to snap up rivals
Insurtech Ripe has completed its first M&A transaction by acquiring specialist boat insurer Craftinsure, with bosses revealing plans to snap up other rivals.
Ex-Hiscox CEO Masojada joins insurtech to target large insurer clients
Instanda has recruited former Hiscox group CEO Bronek Masojada, pictured, as an adviser as it looks to build on its existing client heartland of MGAs and start-ups to win over more mainstream insurers too.
Synthetic ID fraud - a growing threat to the insurance industry
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect.
What are the most common types of insurance fraud?
From policy fronting to ghost broking to generative AI, this infographic provides an overview of the most common types of insurance fraud.
By Miles co-founder reveals next project
By Miles co-founder Callum Rimmer has unveiled his latest start-up aimed at tackling “slow” and “expensive” pricing software issues that plague the insurance industry.
Three insurance industry challenges for Gen Z to fix
Use artificial intelligence as an assistant, don’t let inclusion be a tick box exercise, and shape your company’s climate change efforts was the advice to Generation Z who attended iCan’s Elevate conference last week.
Enter the European Insurance Technology Awards now
The deadline for The European Insurance Technology Awards is fast approaching.
Gallagher expands SME & PL ops; SRG launches sports and media division; RSA appoints commercial CUO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Former CII director Collett named Insurtech UK CEO
Former Chartered Insurance Institute professional standards director Melissa Collett has been hired by Insurtech UK to take the helm of the trade body.
Unveiling the future of commercial insurance: education, engagement and technology
In the second instalment of the research series by Insurance Post and Crif, we explore how education, engagement and technology converge to shape a resilient future for commercial insurance.
Carbon offsetting: the insurance use case
Insurers are increasingly interested in carbon credits.
24 firms battle it out on 11th Lloyd’s Lab pitch day
The Lloyd's Lab programme is returning for its eleventh cohort, seeking “fresh ideas” to challenge how the insurance sector operates and help the Lloyd’s market better serve its customers.
Generali: Three factors to consider when adopting generative AI
While today's generative AI is already powerful and maturing rapidly, it's important to remember we're still in the early stages of understanding and unlocking its full potential.
How insurers are tentatively embracing AI
Analysis: Frances Stebbing explores how insurers are using generative AI, while recognising the risks and preparing for the incoming regulation for this type of technology.
Roundtable: Strengthening the insurance industry’s defences against tomorrow’s fraudsters
Insurance Post in partnership with LexisNexis Risk Solutions, hosted a roundtable discussion where specialists delved into the evolving landscape of insurance fraud and the industry’s ongoing efforts to stay ahead of fraudsters.
Diary of an Insurance PR: SEC Newgate's Vanessa Chance
Vanessa Chance, director of communications at SEC Newgate UK, raises the profile of Insurance United Against Dementia, learns more about using artificial intelligence in communications plus handles a potential reputational risk issue.
Generative AI - what’s really going on
In this podcast, InsTech’s CEO Matthew Grant previews our newsletter on generative AI, particularly who is using it, where are we on the hype cycle and three different reactions from insurers to integrating generative AI.
How usage-based insurance is gamifying driving
Alex Hamilton examines how usage-based insurance, artificial intelligence and insurtech partnerships are transforming the sector, gamifying experiences and encouraging better habits.
Case study: FBL Financial Group
FBL Financial Group's P&C reinsurance program had grown and evolved over the years. Calculating reinsurance results and back-end reporting became increasingly complex and a time drain.
Case study: Aréas Assurances
The Aréas Assurances Group represents the seventh largest network of insurance agents in France, with a strong presence throughout the country.
Case study: QBE Insurance
QBE is a global company with divisions operating in multiple currencies and separated processes around reinsurance. At a Group level, QBE has a ceded reinsurance program that can be operationally complex.
Insurance M&A activity continues to slow down
Lack of demand for insurtech businesses plus concerns about a target company’s data security resulted in less merger and acquisition activity in the UK in the first half of 2023, according to Clyde & Co.
Why insurers are rethinking homegrown core systems
The pace of change in insurance continues to accelerate and keeping up remains a challenge for insurers.