Claims management companies (or CMCs)
Aviva's Rob Townend on making sure policyholders benefit from whiplash reform
The whiplash reform and discount rate change can be positive for customers, but Rob Townend, managing director at Aviva UK general insurance, warns the challenge for the industry will be to demonstrate these measures have indeed benefitted policyholders.
Industry calls for tougher CMC regulation ahead of Commons debate
Exclusive: Industry has urged government to take a tough stance on cold calling ahead of a debate in parliament.
Roundtable: The pre-action protocol at 20
Over two decades ago, a quintet sat down to formulate the pre-action protocols for personal injury claims. Post gathered four [Nigel Tomkins, then of Thompsons could not make it] back together to reflect on their influence, lessons learned and the…
Insurers urged to not sweep internal staff fraud under the carpet, by LV investigations boss
Exclusive: 'Out-of-salary behaviour' and irregular work patterns have been identified as tell-tale factors for insurers to look out for in their efforts to identify potential theft of confidential data.
Millions of travellers being encouraged to fake illness, says ABTA
Almost 10 million Britons have been approached about making a compensation claim for being sick while on holiday, according to the Association of British Travel Agents.
Holiday claims firm in liquidation after being stripped of license
A claims firm which had its license revoked after encouraging holiday makers to fabricate gastric illness claims has been placed in liquidation.
Claims firm boss fined for 'unusual' attempt to buy number plate
The director of an accident claims company has been fined for going to extraordinary lengths to buy a private number plate.
Post Power List 2018
2018 is likely to be a year dominated by data regulation, more Brexit negotiations and further Ogden reform and, as such, the key influencers reflect this
Post Power List 2018: Entrepreneurial Claims Management Companies
Entrepreneurial Claims Management Companies
Post Power List 2018: David Lidington
Lord Chancellor and Secretary of State for Justice and Member of Parliament for Aylesbury
Interview: Stephen Hines, Forum of Insurance Lawyers
In November, the Forum of Insurance Lawyers appointed Stephen Hines as its 22nd president in its 25th anniversary year. Post sat down with him to discuss his aims and ambitions for the group.
Apil's Brett Dixon on flying solo in court
As the industry awaits news of the Civil Liability Bill, Brett Dixon, president of the Association of Personal Injury Lawyers, argues the courts are not the place for injured people flying solo.
Legal Column: Huge changes ahead for PI claims in Scotland
The Civil Litigation Bill going through the Scottish Parliament could have a huge impact on personal injury claims, explains Kate Donachie, associate at Brodies.
Boss of nuisance call CMC given seven year ban from starting new companies
The boss of a claims management company that made 6.4 million automated calls has been banned from acting as a director for seven years.
Research: Focus on fraud
What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.
Law firms warned over handling of holiday sickness claims
Solicitors have been slapped with a warning over the handling of holiday sickness claims following evidence of rising fraud.
CMC has license revoked by Claims Management Regulator
A holiday-sickness firm has had its license revoked by the Claims Management Regulator after it had encouraged holiday goers to fabricate gastric illness claims.
Personal injury CMCs made £2.8bn over the last decade
Personal injury claims management companies earned £2.8bn over the last 10 years, a government report has revealed.
Aviva's Rob Townend on removing 'easy money' from personal injury claims
Some are sounding the death knell of the personal injury reforms but Rob Townend, claims director at Aviva Insurance, explains why insurers must be alive to an increasingly aggressive claims management company industry.
Mass's Simon Stanfield on the whiplash opportunity
The delay in whiplash reform should not be wasted, says Simon Stanfield, chair of the Motor Accident Solicitors Society, urging all parties to grasp the opportunity.
Director of content's comment: Time to make a nuisance with a #coldcallcrackdown
Earlier this year I blogged about a call I took from a rogue claims management company purporting to be a major player.