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Aviva's Rob Townend on removing 'easy money' from personal injury claims

rob townend aviva

Some are sounding the death knell of the personal injury reforms but Rob Townend, claims director at Aviva Insurance, explains why insurers must be alive to an increasingly aggressive claims management company industry.

It may take some time for the dust to truly settle following the surprise result of the General Election. A hung parliament poses questions on how we approach Brexit and what the future legislative

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Diary of an Insurer: Zurich Engineering’s Naomi Godwin

Mother of two children and Labradors Naomi Godwin, engineering relationship executive at Zurich Engineering, has a six-hour round trip to Maidstone to visit a panel broker, checks surveyor capacity and considers the operational impact for clients.

Diary of an Insurer: Belfor’s Dominic Toomey

Dominic Toomey, technical manager within the major and complex loss team at Belfor UK, balances complex site inspections, hands-on technical demonstrations and internal system workshops with the ongoing development of people and processes.

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