Motor
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.
Stuart McMurdo, Accredited UK and Europe
Stuart McMurdo is president of Accredited UK and Europe, which has swiftly established itself as a leading specialty MGA insurer.
Sam White, Stella Insurance
Sam White is the multi-award-winning founder of Freedom Services Group and Stella Insurance Australia who is making waves in female finance.
Ant Middle, Ageas
Ant Middle became CEO at Ageas UK in June 2020 and launched a four-year strategy focused on personal lines insurance, accelerating the provider's profitable growth.
Adam Winslow, Direct Line
Since becoming CEO of Direct Line Group, Adam Winslow has dealt with two rivals bidding for his business, produced a plan to return the insurer to profit, and launched new personal lines products.
Colm Holmes, Allianz UK
Colm Holmes joined Allianz in December 2021 and is a man with a mission: to make his business the number one insurer in the UK.
Alistair Hargreaves, Admiral
Alistair Hargreaves replaces Cristina Nestares on Insurance Post’s Power List after succeeding her as UK insurance CEO at Admiral Group in 2024.
Tara Foley, Axa
Tara Foley was appointed CEO of Axa UK & Ireland in September 2023 and used her first full year in the top job to ensure the sector continues to become more diverse and inclusive, plus she pushed for the UK government to increase the country’s resilience…
NordVPN’s cyber cover; DCL’s truck product; Consilium’s claims chief
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Moped driver found to be fundamentally dishonest
A moped driver has been ordered to pay £25,000 after dashcam footage revealed that a personal injury claim made following a road traffic accident was fundamentally dishonest.
Gibson, Johnson and Malik... do we read too much into parting words?
Content Director’s View: With a trio of senior claims managers moving on in recent weeks, Jonathan Swift reflects on whether they were given enough due praise, and as a consequence did their outgoing employers open themselves up to people reading too…
Throwback Thursday: CII merger; Norwich Union losses
Insurance Post’s Throwback Thursday steps back in time to May 1990 to remind you what was going on this week in insurance history: a Chartered Insurance Institute merger was mooted and Norwich Union suffered underwriting losses.
Lloyds Bank launches first Axa-underwritten motor products
Axa UK and Lloyds Bank have launched the first motor insurance products under their partnership, which was announced in December 2024
Most complained about general insurers revealed
Admiral, Aviva, Direct Line, Axa and RSA were the most complained about general insurers in the latter half of 2024.
GTA credit hire rates see 'lower than inflation' increases
Maximum daily hire rates that sit within the General Terms of Agreement protocol have increased by just 5.78% on average during the last decade, according to research from the Credit Hire Organisation.
Ageas unifies customer records using LexisNexis tech
Ageas has partnered with LexisNexis to take policyholder data across all platforms and collate it down to a single identity for each customer.
Big Interview: Drazen Jaksic, Zurich UK
Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.
Premium finance costs continue to decrease amid regulator scrutiny
The cost of financing insurance premiums has fallen since October 2024, the latest data from Pearson Ham has revealed.
FCA’s premium finance conundrum: act or step back?
Editor’s View: With falling premiums, a stalled government motor insurance taskforce, and jittery markets, Emma Ann Hughes wonders if no action is now the most likely outcome of the Financial Conduct Authority’s premium finance market review.
Insurance complaints take a slight dip
The Financial Conduct Authority’s latest data has shown insurance and pure protection complaints decreased 6% from 764,272 in the first half of 2024 to 718,496 in the second half.
Esure launches its own motor ownership app
In early March, Esure rolled out its own motor ownership app, having learned lessons from peers attempting to do the same.