Motor

Claims service improves but regional delivery varies

The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.

Sam White, Stella Insurance

Sam White is the multi-award-winning founder of Freedom Services Group and Stella Insurance Australia who is making waves in female finance.

Ant Middle, Ageas

Ant Middle became CEO at Ageas UK in June 2020 and launched a four-year strategy focused on personal lines insurance, accelerating the provider's profitable growth.

Adam Winslow, Direct Line

Since becoming CEO of Direct Line Group, Adam Winslow has dealt with two rivals bidding for his business, produced a plan to return the insurer to profit, and launched new personal lines products.

Colm Holmes, Allianz UK

Colm Holmes joined Allianz in December 2021 and is a man with a mission: to make his business the number one insurer in the UK.

Alistair Hargreaves, Admiral

Alistair Hargreaves replaces Cristina Nestares on Insurance Post’s Power List after succeeding her as UK insurance CEO at Admiral Group in 2024.

Tara Foley, Axa

Tara Foley was appointed CEO of Axa UK & Ireland in September 2023 and used her first full year in the top job to ensure the sector continues to become more diverse and inclusive, plus she pushed for the UK government to increase the country’s resilience…

Throwback Thursday: CII merger; Norwich Union losses

Insurance Post’s Throwback Thursday steps back in time to May 1990 to remind you what was going on this week in insurance history: a Chartered Insurance Institute merger was mooted and Norwich Union suffered underwriting losses.

Big Interview: Drazen Jaksic, Zurich UK

Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.

FCA’s premium finance conundrum: act or step back?

Editor’s View: With falling premiums, a stalled government motor insurance taskforce, and jittery markets, Emma Ann Hughes wonders if no action is now the most likely outcome of the Financial Conduct Authority’s premium finance market review.

Insurance complaints take a slight dip

The Financial Conduct Authority’s latest data has shown insurance and pure protection complaints decreased 6% from 764,272 in the first half of 2024 to 718,496 in the second half.

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