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Diary of an Insurer: ERS's Chris Wilson

Chris Wilson, head of fleet and commercial motor at ERS, balances data-driven decisions, broker relationships, leadership collaboration and underwriting precision, all while carving out time for nursery runs and family life.

CII to adapt for AI-dominated insurance sector

The Chartered Insurance Institute’s CEO Matthew Hill has urged the sector to embrace artificial intelligence “not as a threat, but as a tool”. But warned professionalism, ethics and human judgment must remain central as the technology reshapes the…

Claims service progress stalls in Q2

After gains early in 2025, Ben Bolton, managing director at Gracechurch, reveals general insurance claims service has slipped, with NPS falling and regional gaps widening.

Why Kafka-length insurance policies need to go

Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.

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