Artificial intelligence (AI)
How AI can place insurers in the green lane
Bill Brower, senior vice-president of global industry relations and claims sales at Solera, explains how artificial intelligence will be pivotal in moving the needle on insurer's environmental, social and governance goals.
Q&A: Marc Lewis, Ecclesiastical
Marc Lewis, underwriting director for the UK for Ecclesiastical, reveals how the insurer is embracing artificial intelligence plus its plans to grow the casualty business.
One in 10 claim images flagged for potential fraud
One in 10 images from claims have been flagged for fraud concerns, according to Kaye Sydenham, Verisk’s anti-fraud product manager.
Movers and shakers who made Insurance Post’s Power List 2024 revealed
This year’s Insurance Post Power List reflects how claims inflation combined with the Consumer Duty caused some providers to shift their focus and disruptors found it is easier to send a rocket into space than enter the UK insurance market.
Cristina Nestares, Admiral
Cristina Nestares, CEO of Admiral UK, ruffled rival’s feathers in 2023 by picking up the pace of innovation at the motor insurance giant and changing tack by snapping up RSA’s direct home and pet business.
Aki Hussain, Hiscox
Aki Hussain joined Hiscox in 2016 as chief financial officer for the Hiscox Group, before becoming group CEO in January 2022.
Nigel Walsh, Google Cloud
The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.
What it takes to be a Power List player in 2024
Insurance Post’s Power List reveals today’s leading lights in the industry, the demise of big name digital disruptors plus who has shaken up the market in the last 12 months.
Insurance influencer argues AI scares the ‘antiquated’ industry
The insurance industry is terrified of AI, which could delay its adoption in the insurance industry, according to Instagram insurance influencer TheHardMarket.
Big Interview: Tara Foley, Axa
Tara Foley, CEO of Axa UK & Ireland, outlines how the business can now do intraday pricing, shares the provider’s growth plans, and reveals how artificial intelligence is changing ways of working at the insurer.
Axa reveals how AI is transforming the business
Axa UK & Ireland has 12 “between proof of concept and proof of value” artificial intelligence initiatives currently ongoing across the business, according to CEO Tara Foley.
Peppercorn accelerates B2B deal after funding round
Peppercorn AI raised £1.25m more than anticipated in its latest funding round, allowing the firm to bring plans for its first B2B deal six to nine months forward.
How generative AI can catapult insurance into the future
Graeme Howard, non-executive director at esynergy, explains how insurance companies that have traditionally been on the back foot can now surge ahead of technology-embracing banks by embracing generative artificial intelligence.
FCA to work with Big Tech on sharing data with insurers
The Financial Conduct Authority intends to examine how Big Tech firms’ datasets could unlock better insurance products, more competitive prices, and wider choice for customers.
How an AI-assisted motor claims handler cared for me
Editor’s View: Emma Ann Hughes shares how a recent call to her motor insurer highlighted why humans will always be needed to care for policyholders in their hour of need.
Q&A: Roi Amir, Sprout AI
Frances Stebbing speaks to Roi Amir, CEO of Sprout AI about how insurers can rebuild policy holders trust in artificial intelligence and why insurers need to bring customers along for the digital transformation journey.
Using AI to monitor claim health
Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.
Roundtable: Scaling up new technology while avoiding the pitfalls
Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines…
What the future holds for AI regulation
Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan…
Q&A: Waseem Malik, Aviva
Aviva’s chief claims officer Waseem Malik spoke to Insurance Post about the evolution of claims roles, the progress of Aviva's digital transformation, and emerging trends in fraud.
British Insurance Technology Awards shortlist 2024 announced
Today Insurance Post can reveal the shortlist for the 2024 British Insurance Technology Awards.
Zurich reveals it has found more than 160 use cases for AI
Zurich has deployed more than 160 artificial intelligence-powered solutions across its business around the world, the insurer’s group chief information and digital office Ericson Chan has said.
And the insurance Oscar goes to...
Ahead of the 96th Academy Awards, better known as the Oscars, Alex Nicoll, UK head of media and entertainment at Sedgwick, considers how the ceremony will shine a spotlight on the incredible potential of virtual production and serve as a reminder of the…
Zurich’s Jonathan Davis on debunking AI myths
View from the Top: Jonathan Davis, data science lead at Zurich UK, offers his take on the big questions on artificial intelligence.