Technology
Big Interview: Hardeep Gulati, Duck Creek
Following Duck Creek’s acquisition of AI-native underwriting platform Send, CEO Hardeep Gulati outlines the efficiency gains he expects from bringing the businesses together and his ambitions to double revenue in the next four to five years.
Synthetic ID fraud on the rise in AI era
AI is helping fraudsters generate synthetic IDs on an industrial scale, posing a growing threat to insurer onboarding and risk models.
Winners of British Insurance Technology Awards 2026 revealed
Domestic & General, Mind Your Business Group (InsureTec.com) and DynaRisk were all two time winners at the British Insurance Technology Awards held last night (24 September) at The Brewery in London.
Can insurance stay human in an AI world?
Diversity of human thought is essential to ensuring that the artificial intelligence the insurance industry adopts today doesn’t replicate any bias or discrimination from the sector’s past.
Hiscox’s Wrigglesworth on insurer culture in the age of AI
Ian Wrigglesworth, chief technology officer at Hiscox UK, outlines how artificial intelligence is changing the culture of insurance.
Link’s Cook on why insurers must put people before tech
Maxim Cook, co-chair of Link, the LGBTQ+ Insurance Network, explains why inclusive, people-centred change is the foundation of successful digital transformation.
Swiss Re’s Ladva on the advantages of human-touch AI
Insurers that empower their people to embrace artificial intelligence responsibly will be the ones that realise its full potential, writes Pravina Ladva, group chief digital and technology officer of Swiss Re.
CFC launches latest affirmative AI coverage
CFC has launched affirmative artificial intelligence coverage within its intellectual property policy.
Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
Unlocking fraud intelligence through better data sharing
Improved intelligence sharing, streamlined RAD processes and AI-driven tools are critical to tackling organised, sophisticated fraud, says CRIF’s Sara Costantini.
Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life's most difficult moments.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Woodgate & Clark’s Durkin worries as genuine claim footage is being chalked off as AI
A change in the government’s pub protection rules could potentially make insurers more exposed to fraud said Woodgate & Clark’s director of investigation Sarah Durkin as real footage is being falsely dismissed as fictious AI-generated content.
What will the London market look like in five years’ time?
Trade Voice: Matthew Bellamy, underwriting director at the Lloyd’s Market Association, argues that artificial intelligence represents the biggest shift the London market has faced, and asks how the sector can preserve human expertise and relationships.
Markerstudy’s Smith-Foreman on digital tools bringing colleagues together
As hybrid working evolves, Lizzie Smith-Foreman, chief marketing, communications and sustainability officer at Markerstudy, observes organisations must use technology not just to enable work, but to foster connection, collaboration and a shared sense of…
ISC’s Powell on why women matter to the AI future of insurance
Carmen Powell, CEO of ISC Group, argues that insurers will achieve better artificial intelligence outcomes by ensuring women help lead transformation from the outset.
iCan’s Mistry says culture can’t be left to chance in a digital workplace
Ajay Mistry, co-founder and co-chair of iCan, the Insurance Cultural Awareness Network, explores how insurers can reinforce values and relationships when everyday interactions move online.
AI will amplify rather than replace underwriting expertise
Allison Hamilton, head of US customer success at Cytora, argues the industry’s future will depend not on replacing experienced underwriters with artificial intelligence, but on helping them adapt and use technology to enhance their judgement.
Young brokers more wary of AI than bosses
Younger brokers in the London market are more sceptical about trusting artificial intelligence than their senior counterparts, according to new research from the London & International Insurance Brokers’ Association.
Surge in ghost broking spooks insurance sector
Ghost broking fraud is surging via social media and identity re-use, leaving victims exposed and underlining the need for stronger cross‑sector intelligence.
Do we have to teach people how to have a conversation?
Deputy Editor’s View: After a McKinsey report found that new starters are learning competency quicker with the use of artificial intelligence, Scott McGee wonders how equipped they will be for the ‘people industry’ of insurance.